VICIhost
VICIhost revolutionizes call center operations with robust features like inbound ACD, outbound predictive dialing, and integrated CRM compatibility. Agents can effortlessly manage calls, emails, and chats from any location, requiring only an internet connection. Its high-level encryption and dedicated servers ensure data security and reliability in communication.
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Top VICIhost Features
- CRM system integration
- High-level data encryption
- Remote agent flexibility
- Blended contact handling
- Customizable audio soundboards
- Full call recording capabilities
- Inbound ACD functionality
- Outbound predictive dialing
- Web-configurable IVRs
- Skills-based agent routing
- Voicemail box management
- Secure data transmission
- Dedicated physical servers
- SSAE-16 certified security
- Multi-channel communication support
- Global agent accessibility
- NIST-approved encryption algorithms
- Tier-3 data center reliability
- Redundant power solutions
- Seamless user interface.
