USAN Realm
Transforming contact center operations, USAN Realm™ amplifies Amazon Connect's capabilities, enabling rapid deployment and omnichannel innovation. It allows for easy management of multiple Amazon Connect instances, reducing deployment time by 40% and operating costs by 25%. Enhanced agent engagement and data access drive improved customer experiences and operational efficiency.
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Top USAN Realm Features
- Omnichannel interaction handling
- Rapid contact center deployment
- Seamless version control
- Unified CRM experience
- AI-enabled guidance
- Real-time coaching tools
- Customizable dashboards
- Accelerated time to value
- Integrated speech analytics
- Easy change management
- Cost-effective deployment solutions
- Enhanced agent engagement
- Dynamic caller journey management
- Support for multiple instances
- Automated performance insights
- Streamlined transition to Amazon Connect
- Deep integration with AWS services
- User-friendly interface
- Flexible integration capabilities
- Comprehensive customer experience analytics
