Top Wootric Alternatives

Wootric is a feedback management software, which helps companies boost consumer satisfaction. As the companies get increasingly competitive across industry verticals, businesses are getting more customer-centric than ever before. Wootric powers businesses through their full-cycle management and customer feedback experiences. The software uses the customer perspective to fuel improvements in the industry. The company provides a consultative approach that allows flexibility and personalization for product & service improvement. Moreover, their robust analytical tools can quantify customer satisfaction and optimize the customer experience.

Full Cycle Approach

Wootric empowers the CX vision of businesses through a comprehensive cycle approach. The loop involves three main parameters—feedback, insight, and activity. Furthermore, the software understands customer needs and uses machine learning to analyze customer feedback. Users can leverage the straightforward dashboards not just to seal the circle with customers, but also to engage stakeholders. Furthermore, the cycle is entirely customizable to suit user requirements. The software assigns PDAT and CSAT scores trough microsurveys and uses real-time analytical tools to extract information out of them. Advanced features also allow users to understand expert insights from customer feedback.

Customer Insights

Wootric has a dedicated team of professionals who methodize strategic initiatives from the consumer feedback obtained using microsurveys. Users can segment data for deeper insights and more quantitative analysis. Moreover, the software also provides efficient product management. The software can convert survey comments into guidance for service and product improvements. The users can also simplify data collection method with a multi-channel approach. Furthermore, dedicated customer support quantifies significant issues and helps to improve the overall consumer experience.

Collaborations

Wootric continues to expand its already large consumer base by integrating several apps, including Salesforce, Intercom, Segment, and Slack. Salesforce provides Wootric with a dual-way integration synchronization for customer feedback and scoring, besides helping out with microsurveys through Salesforce workflows. Additionally, Gainsight can activate surveys, create workflows, and analyze customer feedback. Similarly, Totango can create campaigns and synchronize customer feedback based on satisfaction scores.