Canny
This customer satisfaction software streamlines feedback collection and organization, enabling teams to prioritize feature requests and make informed decisions. By automating feedback capture and integrating seamlessly with project management tools, it transforms user insights into actionable plans, enhancing product development and fostering customer engagement without the hassle of manual tracking.
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Canny Review and Overview
As part of our online activity, we end up using a lot of apps and programs in our day-to-day life. We like a few of them and others, not so much. Some apps have an excellent interface but lack on the functionality front. Most product owners ask for feedback on their product, and as users, we tend to give feedback about quite a few apps and programs. However, we seldom remember the feedback and, as a result, do not notice the changes. The product owners, however, take each feedback seriously and try to improve their product with every update. Feedback forms an essential process of the development process.
The need for feedback and its management
Development is an iterative process and hence requires constant feedback from the users. Managing and implementing the suggested changes is also a task in itself. With millions of users using the apps and programs daily, the feedback received is also in thousands. Reading and replying to each feedback is practically impossible. The users are bound to take the help of feedback management platforms like Canny. The platform enables users to collect, organize, and manage feedback so as to ensure that no feedback goes unnoticed. Customer feedback is valuable, and its correct implementation can do wonders for the product.
What does Canny do?
Canny helps users identify various customers and divide them into several groups for better coordination. The platform further offers options to add segmentation filters and add internal comments. As part of building the roadmap for future updates, the users can set date estimates and send status updates to various stakeholders in real-time. Apart from these, Canny also lets users keep track of the changes made to the product and schedule a release for the same. First-time users get a free 14-day trial of the product.
Integrations on offer
In addition to the features, there are also a host of integrations on offer, and these enhance the usability of the platform. Canny provides integrations with tools such as Slack, Zapier, Intercom, and Zendesk, among others.
Top Canny Features
- AI-powered feedback capture
- Centralized product feedback organization
- Automatic feedback deduplication
- User feedback portal setup
- Integration with customer support tools
- User segmentation for insights
- Custom prioritization formula
- Opportunity revenue syncing
- Public or private roadmaps
- Changelog for product updates
- Detailed release notes publishing
- Auto notifications for feature votes
- Discussion fostering on requests
- Usability-focused design
- Quick feedback collection setup
- Easy existing feedback import
- Brand customization options
- Scalable from startup to enterprise
- Award-winning customer support
- Best-in-class security compliance
