With offices in the U.S., Philippines, and India, ClickDesk was set
up in the year 2011, and according to the company’s website, serves over
100,000 businesses in 64 different languages. ClickDesk’s live chat
software is built on the Google App Engine and hosted on Amazon cloud server.
Know Your Visitor
chat operators, it's important to have some information about your
customer before you engage in a chat. ClickDesk provides a number of
tools to help you understand your customer better. A live chat map,
accessible via the web chat panel, allows the chat agent to view
essential real-time information. Not only does this show the visitor’s
name, email, location, browser and referring URL, but it also allows the
operator to filter and group visitors by country, chat status, web
Proactive Greetings and Pre-chats
on a visitor's location, pages visited and time on site, chat operators
can send them proactive greetings to initiate a chat. A pre-chat survey
can also be taken to obtain a visitor’s name, email address and any
other pertinent information. This information can then be used to
personalize greetings and messages to help convert visitors into
intuitive chat panel allows agents to chat simultaneously with as many
as 5 customers at one time. Serving multiple customers can sometimes
lead to long individual response times. However, ClickDesk’s Shortcuts
and Keystroke Preview features help agents ensure that customers don’t
feel neglected. The shortcut feature lets agents save and reuse answers
to common questions, while keystroke preview allows them to view their
customer’s messages while they’re being typed. This allows agents to
represented information on weekly, daily and hourly chats can be
accessed via ClickDesk’s real-time reports. Not only does this help
companies define their business strategies, but it also helps them track
and improve agent performance. You can opt to receive these reports as
an email right in your inbox.
Plugins and Integration
allows users to add plugins on WordPress and Joomla powered websites as
well as other popular ecommerce applications such as Shopify, Magento,
and OpenCart. ClickDesk can also be integrated with instant messenger
applications such as Skype and Google Talk. This allows customers to
chat with ClickDesk operators from their favorite IM.
like, and follow buttons can be added to a social media toolbar on the
ClickDesk chat widget itself. This allows your visitors to tweet, follow
or connect with your brand directly via the chat interface. This not
only helps you build brand loyalty, but it also helps you to communicate
the latest news and updates to your existing and potential customers.
live chat software facilitates seamless chat transfers between your
agents and departments. Live chat is also accessible on various
different platforms and devices, which allows your customers to connect
with your support team while on the go. A Click-to-Translate feature
(powered by Google) allows you to translate the message into the
language of your preference, allowing agents and customers to
communicate easily without any language barriers.
supports its live chat software with the help of step-by-step video
tutorials and documentations. A comprehensive FAQ section helps
customers find solutions to commonly asked problems. In addition, live
chat, phone and email options are also available.
matter if yours is a large conglomerate or a small business, if you’re
looking for live chat software that enables a quick setup and provides a
range of tools to support your customers, then ClickDesk may be a good
option to consider. With an effective social media integration toolbar
and a bunch of built-in multitasking features, you can be sure that your
customers will be connected and satisfied.