Airship

Airship

The Airship Experience Platform empowers teams to effortlessly craft personalized customer journeys across digital channels without needing coding expertise. By leveraging Generative AI, it facilitates the creation of seamless web and app experiences while collecting valuable zero- and first-party data, enhancing customer engagement and loyalty in real-time.

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Airship Review and Overview

This platform helps by increasing the effectiveness of your marketing campaigns and communication systems through the use of intelligent techniques. Automatic messaging and interaction management are a few of the key features that it provides. Airship enhances the interactions you have with customers through various personalizations.

Utilize multiple channels

Airship provides a centralized interface that helps you access and manipulates multiple channels for your needs. It provides a message center with built-in notifications that increase your periodic active users. You can also integrate SMS into your marketing campaigns by using channel mix techniques and increase your ROI. Web notification features help in organizing content and keeping up to date with interaction. Various components such as tickets, coupons, boarding passes, and more can be accessed using a mobile notification and accessibility system for smartphones. The platform supports multiple channels that can be integrated via the Open API techniques that help in achieving diversity.

Smart messaging system

This system allows you to integrate multiple communication channels into a single unit so that information can seamlessly flow from one medium to another. This feature also enables you to increase conversion by knowing customer requirements derived from another channel. For each customer activity, you can automate your response while reducing manual consultation and movement required to perform it. Users can also scalably send personalized messages to their customer base in an autonomous manner, thus providing a unique experience to each of them. Predictive analysis, as well as situational testing, apply to each message to extract maximum efficiency.

Advanced analytics

A variety of smart solutions help users in deriving insights from collected data and put them to use in business. The predictive AI system can help in pointing out potential at-risk customers as well as the optimum time to message them for deriving maximum output. You can effectively analyze your customer engagement strategy to extract data about the performance of plans and further optimize them to increase growth substantially. The system also provides high-level insight into user activity to increase efficiency.

Top Airship Features

  • No-code experience editor
  • Unified app and web experiences
  • Generative AI journey creation
  • Zero- and first-party data collection
  • Cohesive cross-channel campaigns
  • Highly-customizable experience building
  • Orchestrated customer journeys
  • Personalized subscriber experiences
  • Multi-channel engagement
  • Seamless integration with promotional channels
  • Industry-leading security protocols
  • Scalable personalized shopping experiences
  • Real-time customer insights
  • Contextual and relevant interactions
  • Mobile-first customer engagement
  • Enhanced customer lifetime value
  • Efficient multi-screen onboarding
  • Engagement-driven loyalty strategies
  • Rapid experience optimization
  • Data-led marketing approach