Akio.Cx
Akio.Cx enhances customer interactions with its omnichannel help desk software, seamlessly integrating voice, email, chat, and social media support. With ISO 27001 certif... Akio.Cx enhances customer interactions with its omnichannel help desk software, seamlessly integrating voice, email, chat, and social media support. With ISO 27001 certification for data security and QUALIOPI-certified training, it empowers agents with AI-driven insights, enabling effective communication and knowledge sharing, all within a user-friendly interface to elevate customer satisfaction.
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Company Information
- Company: AKIO
- Country: France
Top Akio.Cx Features
- AI-powered response suggestions
- Unified omnichannel interface
- ISO 27001 information security
- QUALIOPI-certified training support
- GDPR compliance for data privacy
- Multi-channel routing capabilities
- Integration with CRM systems
- Voice of the Customer analysis
- Real-time customer feedback tracking
- Semantic conversation analysis tools
- Remote access for agents
- Collaborative working tools
- Easy deployment and scalability
- Support for social media interactions
- Comprehensive reporting and analytics
- Video conferencing capabilities
- Dedicated business consultancy services
- Customizable greeting message settings
- Built-in knowledge base management
- Attachment handling across platforms.
