Apptentive
Apptentive is a sentiment analysis tool that surveys customer satisfaction on products, especially mobile apps. It maximizes the number of responses obtained by customizing surveys based on the activity of the user in apps. The textual feedbacks are auto-converted into graphs to visualize the information. It reports the reasons for the dissatisfaction of customers from the analysis. It implements a message centre to connect clients and providers. Notes regarding promotions and updates are added seamlessly to the app.
Top Apptentive Alternatives
- NICE
- Delighted
- SMG
- Confirmit
- AskNicely
- Vision Critical
- Avtex
- Doxim
- Intouch Insight
- Satmetrix
- Mopinion
- Nicereply
- Feedier
- iperceptions
- MyFeelBack
Top Apptentive Alternatives and Overview
NICE
Nice customer experience management suite is designed to help companies deliver flawless, consistent, reliable and personalized customer experience to all their customers.
Delighted
Delighted is the quickest and most effortless approach to accumulate real-time, noteworthy feedback from your clients, representatives, accomplices, and merchants.
SMG
SMG’s CEM is an online customer experience management platform that utilizes sophisticated technologies and automated learning mechanisms to generate insights about customer needs that would otherwise be less comprehensive and require a lot more time and effort if done manually.
Confirmit
Confirmit is an Enterprise Feedback Management (EFM) Software that has gained the experience of helping the companies in enhancing their services based on the users’ demands since 1996.
AskNicely
AskNicely is a feedback management system that allows a business to collect and analyze real-time feedback from the customers.
Vision Critical
Vision Critical is an advanced enterprise feedback management software that provides an in-depth insight into the feedback provided by the customers.
Avtex
It provides tools to develop a real-time and practical end-to-end CX (customer experience) strategy...
Doxim
It offers many services, including client onboarding, relationship management, campaign management, statements & reporting, loans...
Intouch Insight
surveys, mobile checklists, mystery shopping, operational audits, social media, and call centers, and rapidly integrates...
Satmetrix
It allows businesses to track and manage the customer experiences that can affect their business...
Mopinion
With this tool you can build, customise and configure feedback forms using a step-by-step form...
Nicereply
It also analyzes what users like the most with the help of their precise surveys...
Feedier
Feedier makes taking feeding more appealing and fun, making it profoundly interactive for the users...
iperceptions
It features advanced collections and analysis, custom questions, white labeling, custom surveys, survey embed, industry-specific...
MyFeelBack
The questions asked frequently while requesting feedback are generalized and repetitive in most cases, but...
Apptentive Review and Overview
Customer satisfaction is the ultimate goal of every business firm. A company needs to obtain loyal feedbacks on their products to enhance efficiency. It must request surveys in such a way that a user does not dismiss them. At the same time, the reviews should be precise and detailed. Apptentive is a tool that incorporates these features into the apps and websites without the need for any updation
Boot up reviews
Apptentive increases the rate of feedback received by posting review requests at the right time. It designs an event-based request for feedback. It maps the reviews with activity, so the users are categorized and analyzed accordingly. The positive and negative feedbacks are handled separately by Apptentive. Initially, it posts common questions about customers experience. If users dislike the experience, the app directs them to a support forum. Otherwise, it directs them to survey pages. This approach amplifies the image of the product by showcasing the best reviews from loyal customers.
Raw data to reports
Apptentive converts feedback text obtained into actionable insights. Fan signals calculate the number of new fans and customers at risk. It records the experience of the customer at various stages and anatomizes the features of applications. It also detects the shift in emotions of users from the reports. It allows the team to address the issues of customers at risk instantly. It lists the strength and weakness of the applications. The machine learning algorithm is employed to group the users under various sections automatically. So, analysis is way more effective. Apptentive finds the characteristics of the clients by tracking the OS and device used by them.
Connecting customers
Message centre of Apptentive dedicates a platform to initiate communication between provider and users without the need of the mail Id. It ensures quick addressing of issues that customers face by creating real-time interactions with them. The jobs are assigned immediately to the team members at this portal. Hence, enabling the collaboration of support team. It inserts impressive Notes about updation and offers into apps. Apptentive is compatible with desktops to synchronize all data obtained across devices at the centralized platform. It integrates with CRM software such as Zendesk.
Company Information
Company Name: Apptentive
Founded in: 2011