Apptentive
Apptentive, now integrated into Alchemer Mobile, continues to offer its renowned mobile feedback platform for product managers. Former customers can leverage advanced sur... Apptentive, now integrated into Alchemer Mobile, continues to offer its renowned mobile feedback platform for product managers. Former customers can leverage advanced survey and workflow capabilities across multiple communication channels, including Salesforce and Slack, enhancing their ability to effectively close the feedback loop with both customers and employees.
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Apptentive Review and Overview
Customer satisfaction is the ultimate goal of every business firm. A company needs to obtain loyal feedbacks on their products to enhance efficiency. It must request surveys in such a way that a user does not dismiss them. At the same time, the reviews should be precise and detailed. Apptentive is a tool that incorporates these features into the apps and websites without the need for any updation
Boot up reviews
Apptentive increases the rate of feedback received by posting review requests at the right time. It designs an event-based request for feedback. It maps the reviews with activity, so the users are categorized and analyzed accordingly. The positive and negative feedbacks are handled separately by Apptentive. Initially, it posts common questions about customers experience. If users dislike the experience, the app directs them to a support forum. Otherwise, it directs them to survey pages. This approach amplifies the image of the product by showcasing the best reviews from loyal customers.
Raw data to reports
Apptentive converts feedback text obtained into actionable insights. Fan signals calculate the number of new fans and customers at risk. It records the experience of the customer at various stages and anatomizes the features of applications. It also detects the shift in emotions of users from the reports. It allows the team to address the issues of customers at risk instantly. It lists the strength and weakness of the applications. The machine learning algorithm is employed to group the users under various sections automatically. So, analysis is way more effective. Apptentive finds the characteristics of the clients by tracking the OS and device used by them.
Connecting customers
Message centre of Apptentive dedicates a platform to initiate communication between provider and users without the need of the mail Id. It ensures quick addressing of issues that customers face by creating real-time interactions with them. The jobs are assigned immediately to the team members at this portal. Hence, enabling the collaboration of support team. It inserts impressive Notes about updation and offers into apps. Apptentive is compatible with desktops to synchronize all data obtained across devices at the centralized platform. It integrates with CRM software such as Zendesk.
Company Information
- Company: Apptentive
- Country: United States
Top Apptentive Features
- Mobile app feedback integration
- Cross-channel survey capabilities
- Salesforce integration
- Microsoft Teams integration
- Slack integration
- Customizable feedback templates
- Real-time feedback analytics
- Customer sentiment analysis
- Employee feedback tools
- Automated feedback workflows
- Multi-language support
- In-app messaging features
- User engagement tracking
- Response rate optimization
- Advanced reporting tools
- Integration with CRM systems
- AI-driven insights generation
- Survey logic branching
- User-friendly dashboard design
- Data export options
