Medallia
Medallia is a customer experience management system that allows companies to record customer feedback, reviews and comments, understand and analyze them, and take proper action accordingly in real-time. The software helps businesses improve their customers’ experiences by making customer-centric decisions. Other services offered by Medallia include customer satisfaction surveys, CEM software, social CEM, voice of the customer, customer retention, text analytics, customer engagement, and more.
Top Medallia Alternatives
- NICE
- Delighted
- SMG
- ForeSee
- Sitecore
- Canny
- InMoment
- Thunderhead
- Critizr
- Questback
- Clarabridge
- Selligent
- MaritzCX
- Confirmit
- AskNicely
Top Medallia Alternatives and Overview
NICE
Nice customer experience management suite is designed to help companies deliver flawless, consistent, reliable and personalized customer experience to all their customers.
Delighted
Delighted is the quickest and most effortless approach to accumulate real-time, noteworthy feedback from your clients, representatives, accomplices, and merchants.
SMG
SMG’s CEM is an online customer experience management platform that utilizes sophisticated technologies and automated learning mechanisms to generate insights about customer needs that would otherwise be less comprehensive and require a lot more time and effort if done manually.
ForeSee
ForeSee customer experience analytics and management solution is designed to help businesses with actionable customer insights and data.
Sitecore
Sitecore is CRM software used by companies to control and manage customer experiences and make decisions for customers.
Canny
Canny is a feedback management platform that lets users collect, organize, and manage feedback from various users and keep the feedback loop going.
InMoment
It also helps companies with business intelligence and recommends improvement strategies that can be implemented...
Thunderhead
It allows companies to gather valuable customer experiences from mobile, web, contact centers and high...
Questback
It is a necessary tool for companies that want to keep on improving every minute...
Clarabridge
It is also a very comprehensive customer intelligence platform that allows businesses to understand customer...
Selligent
The platform can be used by companies to create a personalized and unique digital experience...
MaritzCX
The software platform in combination with the innovative research expertise makes a perfect CX solution...
Confirmit
It provides logistical solutions for improving your teamwork and brand value...
AskNicely
It helps them understand the perspective of the customers from their point of view...
Medallia Review and Overview
There are lots of business-boosting software out there and to be the best is to be the topmost and with most advance features for both customers as well as your business satisfaction. Medallia is one such website that provides a SaaS platform for your business. With more than one thousand plus Medallians across the globe, The Medallia comes with its special Experience Cloud that allows you in understanding and helps in the management of customers, employees and citizen experience.
The Medallia Cloud seizes the signals from experiences and uses AI to display the insights, driven with the best results. Medallia Experience Cloud reduces the churn, where the critics become promoters and provide powerful returns on investment. What is "Medallia" and its journey being the most awarded Software as a service platform?
About Medallia and its services and core platforms helping your investments
Medallia offers different customer experience programs such as the B2C customer experience that analyzes essential signals in customer activity with your brands and create such experiences for your clients to keep coming back to you. It also provides a B2B customer experience in which you can strengthen the relationship between your brand and its stakeholders while the Employee experience works for the productivity of employees and Product experience helps in advancing the products, gain feedback and create apt products for the customer satisfaction.
Who does Medallia serve and in what ways does it help the company
Some of the leading brands of the world can be seen working with Medallia, namely PayPal, Sephora, Lego, Farmers insurance and many others. The site offers experiences, Core platforms, integrations, AI and security. Medallia offers various industries like Automotive, Healthcare, Hospitality, Government, Retail, Media and Technology.
The team is dedicated to providing you the best CX and EX programs and services that help you boost your business. Medallia has offices from around the globe including New York, Mexico, San Francisco, UK, France, and Australia. It helps in boosting your business with the help of CEM software, CX platforms of which you can ask for a free demo on site.
Company Information
Company Name: Medallia Inc.
Company Address: 395 Page Mill Road, Palo Alto, CA, USA
Founded in: 2001
Top Features
- SMS & Survey URLs
- QR Codes
- Mobile App Integration
- Geo-based Fencing
- Email Surveys
- Receipt-based Codes
- Paper Surveys
- Web Intercept
- Mobile Feedback
- Live Agent Collection
- Monitoring Social Media
- Analyzing Social Media
- Interact Social Media
- Automated Post-service Feedback
- New Cases Creation
- Inbound Feedback
- Importing Data
- Intuitive Graphical Interface
- Native Mobile Applications
- Role-based Viewing
- Data-driven Experimentation
- Real-time Analytics
- Native Text Analytics
- CRM Integration
- Key Driver Analytics
- Setup Enterprise Goals
- Unified CX Reporting
- Facilitated Actions