Awaken
Awaken revolutionizes contact center operations with real-time agent assistance and AI-driven conversational analytics. Designed by experts, it enhances agent performance, reduces handling time, and accelerates training. With automated quality assurance and flexible integration, it empowers teams to streamline workflows and boost customer satisfaction, ensuring a rapid return on investment.
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Top Awaken Features
- Real-time agent assistance
- Conversational analytics powered by AI
- Dynamic scripting tool
- Automated quality assurance scoring
- Actionable employee performance insights
- Advanced compliance monitoring
- Flexible ChatGPT assistant
- Live transcription and analysis
- Intent recognition and entity identification
- Simple all-in-one system
- Low code workflow creation
- Streamlined customer journeys
- Repetitive task automation
- Call flow guidance
- Pay-as-you-use pricing model
- Integration with existing systems
- Rapid deployment in under two weeks
- Comprehensive training resources
- 14-day free trial
- No contract obligations.
