Sentiment Metrics
This cutting-edge customer experience software empowers contact centers to streamline customer interactions across multiple digital channels, including social media and messaging apps. By integrating AI-driven assistants, it enhances response times, reduces operational costs, and ensures efficient query management, ultimately transforming customer service into a seamless, unified messaging experience.
Top Sentiment Metrics Alternatives
Synaptum Portal
Synaptum Portal empowers businesses with real-time, automated omnichannel customer experience feedback.
Customer Experience Analytics Platform
This platform empowers businesses to transform customer feedback into actionable insights within minutes.
Awaken
Awaken revolutionizes contact center operations with real-time agent assistance and AI-driven conversational analytics.
Cheerfy
Cheerfy transforms the restaurant experience by establishing a digital relationship that enhances customer loyalty and drives sales.
KPMG Nunwood
KPMG Nunwood specializes in Voice of the Customer, feedback management, NPS measurement and customer journey mapping.
Crumble
Crumble delivers robust customer experience software designed for seamless scalability across cloud and web platforms.
Pobuca Experience Cloud
Trusted by over 350 industry leaders, it offers tools for measuring, designing, and improving CX...
Feedback Lane
Users can create a digital business card for free and easily share their PDF documents...
TruRating
This tool captures genuine insights from everyday customers, enabling businesses to enhance their services in...
Gemseek
By analyzing open-ended feedback and predicting customer satisfaction, it helps organizations retain silent customers, validate...
Glassbox
By translating complex user behaviors into actionable insights, it empowers teams to enhance user experiences...
TRACX
By capturing essential feedback and identifying trends, it enables companies to understand customer desires clearly...
Clientshare Pulse
It equips senior leaders with actionable insights to identify at-risk accounts and growth opportunities, enhancing...
Thunderhead
It allows companies to gather valuable customer experiences from mobile, web, contact centers and high...
Top Sentiment Metrics Features
- Unified inbox for all channels
- AI-driven automated responses
- Real-time conversation routing
- Multi-channel integration support
- Comprehensive workforce reporting
- SLA and KPI tracking
- Customer sentiment analysis tools
- Canned response management
- Spam message classification
- Proactive issue tagging
- Real-time customer feedback surveys
- Smart label automation
- Performance analytics dashboard
- Supervisor oversight capabilities
- Rapid onboarding and coaching
- Customizable automation workflows
- Efficient team load balancing
- Messaging-first customer engagement
- Cross-brand management capabilities
- Integration with order management systems
Top Sentiment Metrics Alternatives
- Synaptum Portal
- Customer Experience Analytics Platform
- Awaken
- Cheerfy
- KPMG Nunwood
- Crumble
- Pobuca Experience Cloud
- Feedback Lane
- TruRating
- Gemseek
- Glassbox
- Happ CXM
- TRACX
- Clientshare Pulse
- Thunderhead
