Bloomfire specializes in employee knowledge base tools to help businesses organize their information and content and make it accessible to employees and people as and when they need it. It makes sure that your content is organized and engaged with the employees for smoother process. Bloomfire is an ideal information service for customer care representatives, employee social learning, sales training, and other fields that require organized and up-to-date knowledge.
Top Bloomfire Alternatives
- Support Hero
- Self Service Center
- Spiceworks Knowledge Base
Top Bloomfire Alternatives and Overview
Documents360 is a powerful document-creation tool that capitalizes on its online nature and competitive pricing plans.
RightAnswers is an enterprise knowledge hub designed to provide all information and content at a single place to avoid searching too many sources for knowledge.
Helpjuice knowledge base software is used by companies and businesses to reduce support emails and create more happy customers.
ScreenSteps is a knowledge base system that helps B2B companies build and manage proper suite of customer support documentation that can be easily accessed by visitors, clients and customers.
KnowledgeOwl is fully customizable and powerful online knowledge base software used to share information with employees and customers.
Safeharbor is a powerful, SaaS based knowledge software platform used for effective knowledge management and sharing.
Magentrix software can easily create an internal platform for company employees to share information and...
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Self Service Center
The software allows customers to search the solutions, emails, articles, forums, FAQs, incidents and notices...
It allows users to easily access the guides without having to leave the website or...
The software also features a knowledge base statistics tool to offer important decision-making stats and...
Businesses and companies can easily gather content and information that matters and share the same...
The software is widely used by customer support services that need a centralized database of...
Spiceworks Knowledge Base
The software can be used to share IT tips, guides, knowledge and content with fellow...
Bloomfire Review and Overview
Bloomfire is a knowledge-sharing platform that aims to centralize an organization's data and turn it into a well-organized database of information. Available in IOS and Android as well it can be used to get information from any place at any time. All your employees can send and access data from the database.
It offers features such as deep learning and AI-powered searching as well as a QnA component which can help users ask and answer questions. Your teams are always aligned, informed and engaged at all times since knowledge is always available at the same level for everyone. Searching for information is effortless so that more time can be utilized on meaningful work. Its curation tool can be used to increase the quality of content and track posts. Backups prevent data loss at all times.
Teams can be connected easily through research and gain a competitive edge using better insights. Since more people can view your research, it increases the chance for innovation. Searching through the extensive database is quick due to its keyword and label oriented search. All unnecessary items are removed, so research becomes faster, and it also removes things which have already been discovered. Vendors are provided with a single place where they can submit reports, and admins can check them.
Enhanced customer engagement
It supports rich media such as images, videos, recordings, visualizations and others, which make the customer feel more engaged. Bloomfire provides client support utilities and reduces call resolution timings since your staff knows where to find data. Onboarding speed is increased, and the learning process is fast-tracked for newcomers in your organization. Each content is recognizable by a thumbnail which makes navigation much smoother. It eliminates the need to search for data in multiple locations to increase customer satisfaction.
Company Name: Bloomfire, Inc.
Company Address: 1717 W 6th St. #100, Austin, TX, USA
Founded in: 2010
- Unified Sales Team
- Unified Marketing Team
- Detailed Content Insights
- Tracking Engagement
- Employee Connecting & Engagement
- Onboarding & Training Deployment
- On-demand Content
- Sharing Information & Documents
- Internal Knowledge Base
- Q&A Engine
- Customer Self-service Tool
- Support Portal
- Creating & Managing Content
- Sharing Best Practices
- Instant Finding Answers
- Quick Knowledge Sharing
- Mobile Access
- Unlimited Groups Creation
- Third-party Applications Integration
- Robust API Access
- Easy Onboarding
- Sharing Content
- Actionable Insights
- Capturing Videos