Brekeke CCS
The Brekeke Contact Center Suite (CSS) offers a robust solution for hosted call center systems, integrating essential tools like the Customer Interaction Manager, Contact Analytics, and CRM. With features such as multi-tenant support, smart call queues, and multi-language capabilities, it enhances agent efficiency and customer experience.
Top Brekeke CCS Alternatives
Telture Call Center Solutions
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TelStrat WFO
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EVS7
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Telemation
Telemation is a robust CRM software application designed for call center operations, enabling managers to swiftly adapt to evolving demands.
Hammer Cloud Platform
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Suite Answer Center
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StitchView
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The Reporting Engine
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Telebroad ACD Panel
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NGNCloudComm
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Top Brekeke CCS Features
- Multi-tenant architecture support
- Advanced call routing capabilities
- Real-time performance dashboards
- Customizable reporting tools
- Automated call distribution
- Integrated CRM functionalities
- Multi-language user interface
- Smart call queuing rules
- Customer interaction tracking
- Historical data analysis
- Predictive analytics for call trends
- Agent performance monitoring
- Call recording and playback
- Scheduled reporting features
- Integration with third-party applications
- Cloud-based deployment options
- Interactive voice response (IVR)
- Secure SIP communication protocols
- User-friendly interface design
- Comprehensive training and support resources.
