Newbridge
The Newbridge UCaaS cloud contact center platform revolutionizes communication with its seamless integration of Omnichannel, IVR, social media, workforce management, and office telephony. It empowers teams through intuitive tools while ensuring robust regulatory compliance, data security, and tailored support, all aimed at optimizing operational efficiency and enhancing customer relationships.
Top Newbridge Alternatives
Inova Desktop Presenter
The Inova Desktop Presenter® transforms agent productivity by delivering real-time metrics directly to desktops, perfect for remote or space-constrained contact centers.
The Reporting Engine
The Reporting Engine offers specialized call center reporting software, empowering users to effortlessly access vital statistics essential for tracking performance metrics.
Hammer Cloud Platform
The Hammer Cloud Platform streamlines test automation by merging functional, regression, and performance testing into a user-friendly SaaS solution.
Telebroad ACD Panel
The Telebroad ACD Panel offers real-time monitoring of live calls, allowing users to manage agent behavior and supervise call queues efficiently.
UniVoIP Cloud Contact Center
The UniVoIP Cloud Contact Center offers a fully scalable communication solution that enhances customer interactions across SMS, email, social media, web chat, voice, and self-service options.
Dialing Innovations Call Center Application Suite
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SparkTG VCC
With features that track interactions and provide easy access to call records, it enhances customer...
Brekeke CCS
With features such as multi-tenant support, smart call queues, and multi-language capabilities, it enhances agent...
C2Perform
It unifies coaching, knowledge management, quality assurance, and communication, enhancing team collaboration and performance...
Telture Call Center Solutions
Utilizing cutting-edge computer telephony technologies, this solution addresses the needs of diverse telecom channels and...
Qubicles
With a blockchain-based solution, it offers on-demand staffing, live chat capabilities, advanced reporting, and elastic...
TelStrat WFO
With capabilities like accurate scheduling, predictive analytics, and user-friendly forecasting wizards, agents can voice preferences...
Call2Kitchen
Key features include streamlined order entry, automatic pricing updates, inventory management, and an integrated VoIP...
Telemation
With features like outbound predictive dialing, inbound call distribution, and Interactive Voice Response, its integration...
Top Newbridge Features
- Omnichannel communication support
- Drag-and-drop IVR builder
- Seamless CRM integration
- Real-time performance analytics
- HIPAA compliance adherence
- PCI DSS compliance support
- Customizable reporting dashboard
- Team collaboration tools
- Click-to-dial functionality
- One-click video conferencing
- Workforce management capabilities
- Training and curriculum development
- Secure remote work environment
- Agent schedule adherence tracking
- Disaster recovery planning
- Consultative client support
- Best-in-class technology integration
- Global reach with partners
- Performance-based metrics accountability
- Commute cost savings program
