Telebroad ACD Panel
The Telebroad ACD Panel offers real-time monitoring of live calls, allowing users to manage agent behavior and supervise call queues efficiently. With automated long wait time detection and intuitive drag-and-drop functionality, it optimizes call distribution globally. Interactive charts and customizable dashboards deliver actionable insights for enhanced call center performance.
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Top Telebroad ACD Panel Features
- Live call monitoring
- Agent behavior control
- Queue management supervision
- Long wait time identification
- Automatic issue resolution
- Global agent call distribution
- Drag and drop functionality
- Real-time statistics display
- Average wait time tracking
- Interactive data visualization
- Comprehensive performance analysis
- Customizable dashboard
- Personal data integration
- Queuing solution insights
- Agent performance metrics
- Data-driven business intelligence
- Automated call prioritization
- Multi-location agent support
- User-friendly interface
- Enhanced operational efficiency
