CDC Software
Empowering contact center agents with real-time customer insights, this software seamlessly integrates telephony systems and CRMs. With over 90 prebuilt connectors, it accelerates deployment to just weeks, enhancing agent productivity. Automatic call logging and customizable configurations ensure a streamlined experience that evolves alongside business needs, ultimately boosting customer satisfaction and operational efficiency.
Top CDC Software Alternatives
Voicebase
Voicebase empowers businesses to quantify customer sentiment and enhance the voice of the customer through advanced voice analytics.
Next Caller
Next Caller enhances contact center security by integrating advanced fraud detection and authentication tools.
IDT Telecom
Offering innovative contact center solutions, this software empowers businesses to engage with consumers through intelligent interactions.
Smart PBX
Smart PBX revolutionizes business communication with its cloud-based Unified Communications as a Service (UCaaS).
CenturyLink Traditional Voice Services
CenturyLink Traditional Voice Services is a robust contact center solution designed to enhance communication and collaboration.
True Control Center
True Control Center is a robust contact center software that enhances the Microsoft Service Manager Console.
Nexidia Analytics
By mapping customer journeys, it reveals touchpoint inefficiencies and suggests actionable improvements...
Parrot Predictive Dialer
With its user-friendly interface and rapid setup, agents can easily work from anywhere...
Panterra Cloud Contact Center
With 24/7 US-based support, secure cloud integration, and swift deployment, businesses can optimize communication and...
Click2Coach
Users experience over a 15% reduction in Average Handle Time and improved customer satisfaction...
CallTower
It enables users to connect effortlessly, regardless of location, while offering personalized control over services...
Call Center Support Software
It integrates essential data resources, enabling agents to efficiently resolve inquiries...
CloudPhone
Users receive phones ready to set up in minutes, backed by a dedicated Customer Care...
Tethr
Its advanced AI engine identifies key metrics on every call while ensuring data security...
Kana Enterprise Outbound Calling Campaigns
By integrating AI-driven tools, businesses can enhance agent efficiency, reduce call times, and increase customer...
Top CDC Software Features
- Real-time caller information
- Seamless technology integration
- Out-of-the-box connectors
- Rapid deployment options
- Configurable
- no coding required
- Automated call logging
- Hybrid deployment flexibility
- Prebuilt system maintenance
- CTI screen pop support
- Actionable insights before greetings
- Cost-efficient ownership model
- Professional services availability
- Customizable subscription pricing
- Integration with 90+ systems
- Instant archiving of recordings
- User-friendly interface
- Enhanced agent productivity tools
- Events-based integration approach
- Multi-industry applicability
- Reliable and stable platform.
