Next Caller
Next Caller enhances contact center security by integrating advanced fraud detection and authentication tools. It swiftly analyzes call metadata and speech characteristics to verify identities, minimizing false positives and reducing fraud losses. By distinguishing between human voices and synthetic audio, it ensures robust protection against evolving security threats, safeguarding customer interactions effectively.
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Top Next Caller Features
- Real-time fraud detection
- Deepfake detection technology
- Voice profile matching
- Interactive Voice Response verification
- Call metadata analysis
- Behavior analysis for verification
- Liveness detection technology
- Suspicious activity alerts
- Enhanced customer protection
- Minimization of false positives
- Comprehensive fraud detection approach
- Easily integrates with existing systems
- Visibility into fraud trends
- Multi-channel fraud recognition
- Expert research access
- Detailed voice security guides
- Increased fraud loss cuts
- Human vs synthetic audio differentiation
- No customer action required
- Forward-thinking security solutions.
