Click2Coach
Elevating agent performance, Click2Coach harnesses AI to streamline contact center operations. Users experience over a 15% reduction in Average Handle Time and improved customer satisfaction. With integrated chat, voice, and email support, it automates coaching, tracks performance, and provides real-time insights, ensuring faster resolutions and enhanced engagement across channels.
Top Click2Coach Alternatives
Parrot Predictive Dialer
The Parrot Predictive Dialer revolutionizes outreach for contact centers, ensuring no call goes unanswered.
Call Center Support Software
Sip2Dial's call center support software empowers businesses to enhance customer service through seamless communication across multiple channels.
True Control Center
True Control Center is a robust contact center software that enhances the Microsoft Service Manager Console.
Tethr
This research-backed platform excels at extracting meaningful insights from customer conversations, presenting them in user-friendly dashboards.
Smart PBX
Smart PBX revolutionizes business communication with its cloud-based Unified Communications as a Service (UCaaS).
Cisco Intelligent Contact Management
Cisco Unified Intelligent Contact Management Enterprise optimizes resource allocation within contact centers by analyzing real-time data, such as agent skills, availability, and queue lengths.
Next Caller
It swiftly analyzes call metadata and speech characteristics to verify identities, minimizing false positives and...
Nuance Contact Center AI
With automated clinical documentation and real-time intelligence, it streamlines workflows for clinicians and radiologists, enhancing...
CDC Software
With over 90 prebuilt connectors, it accelerates deployment to just weeks, enhancing agent productivity...
Avaya Enterprise Cloud
It minimizes wait times and operational costs while fostering seamless engagement across channels...
Voicebase
The platform automatically scrubs sensitive data, allowing for secure interactions while providing insights into effective...
Next Caller
By analyzing call metadata and speech characteristics, it swiftly verifies customers, minimizing false positives...
IDT Telecom
Designed for seamless communication, it enhances customer experiences with insights and analytics, allowing teams to...
Contacto
Built on Plivo’s robust communications infrastructure, it empowers businesses to provide timely, personalized support, streamline...
CenturyLink Traditional Voice Services
It integrates seamlessly with existing infrastructure, offering features such as call routing, voicemail, and real-time...
Top Click2Coach Features
- AI-powered real-time coaching alerts
- Automated agent performance scoring
- Multi-channel customer support integration
- Advanced speech analytics dashboard
- Real-time customer sentiment tracking
- Seamless CRM integration capabilities
- Automated eLearning snippets for training
- Predictive insights for optimizing interactions
- Full audio and multi-screen recording
- Intelligent virtual agents for support
- Automated workflows and process streamlining
- Key phrase detection for insights
- Enhanced compliance and quality monitoring
- AI-driven workforce optimization tools
- Reduced operational expenses through automation
- Flexible deployment on Microsoft Azure
- Agent assist for live support
- Accelerated resolution times
- Customizable performance reporting
- Comprehensive coaching and training solutions
