Chime for Lync
Chime for Lync enhances enterprise communication by seamlessly integrating into Microsoft Teams and Office 365. It offers efficient click-to-chat capabilities for IT, HR, and Sales, while ensuring compliance through eDiscovery solutions. With AI functionalities like FAQ management and reporting, it boosts productivity and accelerates issue resolution across diverse industries.
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Top Chime for Lync Features
- AI-driven chat support
- Click-to-chat service desk
- Live chat across departments
- Compliance and eDiscovery integration
- Chat history access and charts
- FAQ management system
- Full reporting dashboard
- Workflow routing to agents
- Chat GPT conversational assistant
- Instant issue resolution tracking
- Enhanced employee productivity
- Customizable chat prompts
- Multi-industry support capabilities
- Real-time IM usage analytics
- First-call resolution improvement
- Integration with Office 365
- HCL Sametime compatibility
- User-friendly interface design
- File import feature
- Support for educational institutions
