NITRO IT Help Desk
NITRO IT Help Desk revolutionizes support within Microsoft 365 and Teams by automating request management, onboarding, and asset tracking. It features AI-driven ticketing, empowering users with self-service capabilities and efficient ticket routing. Built for seamless integration, it enhances service quality, reduces response times, and optimizes workflows for IT teams.
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Top NITRO IT Help Desk Features
- AI-powered ticketing system
- User self-service options
- NLP-based knowledge suggestions
- Contextualized email responses
- Ticket summarization for quick view
- Intelligent ticket auto-routing
- Auto-categorization of tickets
- Auto-prioritization based on content
- Dynamic responsive forms
- Omnichannel support for users
- Problem and change management capabilities
- Custom administrative interface
- Integration with asset management
- Built-in reporting with Power BI
- Satisfaction surveys upon completion
- SLA setup by various parameters
- Workflows and actions automation
- Visual displays of ticket status
- 24/7 availability through bots
- Parent/child ticket relationships.
