Ctalk
Ctalkâs Survey Application revolutionizes customer engagement by facilitating timely feedback across multiple channels. Designed for seamless integration with existing contact center solutions, it empowers businesses to optimize communication, enhance customer satisfaction, and streamline operations. With advanced voice recognition and automated services, it transforms interactions, ensuring efficient and effective support for clients.
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Top Ctalk Features
- Multi-channel survey engagement
- Standalone IVR capabilities
- Work-from-anywhere functionality
- Advanced voice recognition engine
- Integrated email delivery system
- Native outbound dialing capability
- Seamless inbound-outbound blending
- FSA and PCI-DSS compliant recording
- Robust database integration
- Microsoft Teams direct integration
- 24/7 expert support team
- Quick project implementation process
- Tailored project planning
- Real-time performance monitoring
- Automated service integration
- Proactive outbound calling
- Easy-to-read quotations
- Dedicated Technical Account Manager
- Flexible administrator empowerment
- Higher first contact resolution
