Eclipse CMS4
Eclipse CMS4 revolutionizes call center management by integrating real-time data collection and analysis, enabling organizations to optimize telephony costs and enhance operational efficiency. This versatile software, available as On-Prem, Cloud, or hosted service, empowers users to track communications, identify KPIs, and ensure superior customer service with actionable insights.
Top Eclipse CMS4 Alternatives
Ctalk
Ctalkâs Survey Application revolutionizes customer engagement by facilitating timely feedback across multiple channels.
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KSS Call Manager features an advanced call processor that meticulously logs every call, facilitating a rich array of reports and real-time statistics to enhance organizational productivity.
Callplan
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Teleware
Offering a robust solution for managing Microsoft Teams voice environments, Teleware enhances contact centre communications with multi-channel integration.
Britannic Technologies
Britannic Technologies offers advanced call center software designed to enhance customer interactions and streamline operations.
Phone Manager
Phone Manager equips users with efficient communication tools designed to enhance productivity.
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Call Handling Cloud Contact Center
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Top Eclipse CMS4 Features
- Real-time data collection
- Centralized user repository
- Cost allocation by extension
- VoIP statistical reporting
- KPI identification and tracking
- Automated performance reports
- Customizable dashboards
- Multi-network compatibility
- Secure remote management
- Actionable data insights
- Fraud detection alerts
- Communication spend visualization
- Capacity demand matching
- Grade of service reports
- Unified communication analytics
- Cloud or on-premise options
- Quick return on investment
- Intelligent automation features
- Detailed performance analytics
- Historical data repurposing
