eGain Cobrowse
eGain Cobrowse empowers agents to engage with customers in real time while they navigate a website. This innovative software allows agents to assist with shopping, problem resolution, and form completion, enhancing the customer experience through collaborative, interactive support. By guiding customers field by field, agents ensure clarity and foster lasting relationships.
Top eGain Cobrowse Alternatives
Pega Co-Browse
Pega Co-Browse enhances customer interactions by allowing representatives to navigate alongside clients in real-time.
Cardina
Cardina is a customer engagement platform that enhances support and sales through real-time visual guidance.
Oracle Cobrowse
Oracle Cobrowse Cloud Service empowers agents to collaborate directly with customers by accessing their screens during real-time voice or chat interactions.
Cobrowse.io
Cobrowse.io revolutionizes customer support by enabling real-time, collaborative browsing experiences for agents and customers.
vBrowse
vBrowse enhances online customer journeys by offering real-time, targeted human support when challenges arise.
ServiceBell
ServiceBell offers an innovative co-browsing software that enhances customer engagement through live video chat, screen takeover, and real-time user monitoring on websites.
Feederloop
Ideal for customer support, onboarding, and sales, it fosters an engaging, near-in-person experience...
Fullview
Its session replay feature captures user interactions, streamlining issue resolution...
Channel.me
With real-time navigation assistance, agents can directly support website visitors, making complex purchases or technical...
Talisma Chat & Co-browse
Agents can simultaneously assist multiple visitors while accessing a unified view of interactions...
RedHelper
Utilizing co-browse technology, it enhances service quality through insightful monitoring of visitor behavior...
Unblu
Its secure platform enables real-time collaboration, allowing users to exchange ideas, documents, and information effortlessly...
Top eGain Cobrowse Features
- real-time collaborative support
- simultaneous cobrowse sessions
- multimedia interaction capabilities
- joint form filling
- interactive web page highlighting
- enhanced customer engagement
- seamless phone and chat integration
- intuitive user interface
- personalized customer assistance
- problem resolution assistance
- conversion-driven interactions
- live agent guidance
- reduced customer frustration
- improved service efficiency
- increased sales opportunities
- customer behavior insights
- training and onboarding support
- real-time feedback collection
- enhanced customer trust
- data privacy compliance
