Oracle Cobrowse
Oracle Cobrowse Cloud Service empowers agents to collaborate directly with customers by accessing their screens during real-time voice or chat interactions. This tool enhances issue resolution efficiency, fosters deeper customer understanding, and serves as an effective sales conversion and support mechanism. It can be utilized as a standalone solution or integrated within Oracle Fusion Service.
Top Oracle Cobrowse Alternatives
Cobrowse.io
Cobrowse.io revolutionizes customer support by enabling real-time, collaborative browsing experiences for agents and customers.
Pega Co-Browse
Pega Co-Browse enhances customer interactions by allowing representatives to navigate alongside clients in real-time.
Cardina
Cardina is a customer engagement platform that enhances support and sales through real-time visual guidance.
eGain Cobrowse
eGain Cobrowse empowers agents to engage with customers in real time while they navigate a website.
vBrowse
vBrowse enhances online customer journeys by offering real-time, targeted human support when challenges arise.
ServiceBell
ServiceBell offers an innovative co-browsing software that enhances customer engagement through live video chat, screen takeover, and real-time user monitoring on websites.
Feederloop
Ideal for customer support, onboarding, and sales, it fosters an engaging, near-in-person experience...
Channel.me
With real-time navigation assistance, agents can directly support website visitors, making complex purchases or technical...
Talisma Chat & Co-browse
Agents can simultaneously assist multiple visitors while accessing a unified view of interactions...
RedHelper
Utilizing co-browse technology, it enhances service quality through insightful monitoring of visitor behavior...
Unblu
Its secure platform enables real-time collaboration, allowing users to exchange ideas, documents, and information effortlessly...
Top Oracle Cobrowse Features
- Real-time screen collaboration
- Interactive issue resolution
- Enhanced customer understanding
- Integrated sales conversion tool
- Standalone or integrated solution
- Easy website deployment
- Voice and chat integration
- Agent-guided navigation
- Improved customer support efficiency
- Visual problem-solving assistance
- Session recording capabilities
- Multi-platform compatibility
- Customizable interface
- Secure data handling
- Performance analytics dashboard
- User-friendly agent interface
- Quick onboarding support
- Cross-browser functionality
- Customer feedback collection
- Contextual help prompts
