FeedbackExpress
This customer experience software enhances brand reputation management through automated review requests and effective negative review handling. Users can target satisfied customers based on delivery performance and previous feedback. The integrated dashboard provides insights for strategic improvements, while automatic ticket generation ensures prompt resolution of any issues, fostering customer loyalty.
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Top FeedbackExpress Features
- Interactive self-serve demo
- 300+ no-code integrations
- 500 free review requests
- Automated review request management
- Custom targeting rules
- Negative review management
- Auto-generated support tickets
- Insights from Feedback Dashboard
- Historical review visibility
- Real-time customer feedback alerts
- Compliance with Amazon policies
- Seamless integration with eDesk
- Performance+ Freemium helpdesk plan
- Multi-platform review gathering
- Automated negative feedback resolution
- Enhanced brand reputation management
- Contextual customer experience insights
- Scalable subscription options
- Universal language support
- Streamlined customer support processes
