Help Sumo
Designed for the dynamic needs of modern businesses, this help desk software streamlines support with a robust ticketing system, enabling multi-department functionality and auto-assignment features. It ensures swift communication through integrated live chat, social media monitoring, and a self-service knowledge base, empowering teams to deliver exceptional customer experiences efficiently.
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Top Help Sumo Features
- Multi-department support system
- Automated ticket assignment
- SLA management tools
- Email-to-ticket conversion
- Integrated chat system
- Offline chat recording
- Self-service help portal
- Social media query management
- VOIP integration for voice support
- Responsive HTML5 interface
- Cross-platform desktop apps
- Predefined live chat responses
- IM app management for chats
- Skill-based team grouping
- Silent supervisor mode
- Real-time customer conversations
- 24/7 self-service help center
- Search behavior tracking
- Customizable multiple help centers
- Personalized customer service tools
