Help Sumo
Designed for the dynamic needs of modern businesses, this help desk software streamlines support with a robust ticketing system, enabling multi-department functionality and auto-assignment features. It ensures swift communication through integrated live chat, social media monitoring, and a self-service knowledge base, empowering teams to deliver exceptional customer experiences efficiently.
Top Help Sumo Alternatives
IP Scanner
Trusted by over 280K companies globally, the IP Scanner streamlines network management by identifying devices on the network with ease.
everything HelpDesk
Everything HelpDesk streamlines support processes with features like customizable web-based forms and Email-to-Ticket functionality, enhancing user experience.
Novo Help Desk Software
Designed for efficiency, this help desk software enables organizations to track assets and manage work orders seamlessly.
Rhino Support
Rhino Support offers intuitive helpdesk software designed to streamline customer support.
Gorgias
Gorgias empowers eCommerce businesses by consolidating support channels into a single platform, automating up to 60% of customer inquiries.
OfficeAmp
OfficeAmp revolutionizes internal help desks by streamlining issue management for employee requests, IT tickets, and workplace services.
Continuum Help Desk
By providing a fully staffed help desk, it alleviates the burden on in-house teams, enabling...
SupportBee
It facilitates customer self-service, while its shared inbox enhances collaboration, ensuring no customer inquiries go...
eHelpDesk
It supports customer service, knowledge management, and IT asset management, deployable within days and trainable...
Trakdesk
It equips businesses with essential tools to deliver remarkable service, ensuring customer satisfaction...
SeamlessDesk Help Desk
Users benefit from a robust suite of features designed to streamline ticket management, enhance communication...
ngDesk
Users can effortlessly automate processes with no-code chatbots, collaborate on tickets through shared inboxes, and...
Cireson Analyst Portal
Utilizing advanced HTML 5 technology, it allows users to efficiently handle incidents, service requests, change...
Paldesk
By unifying various communication channels within a single dashboard, it streamlines real-time conversations and email...
UserEcho
By organizing content effectively, it empowers users to resolve common queries independently, reducing ticket volume...
Top Help Sumo Features
- Multi-department support system
- Automated ticket assignment
- SLA management tools
- Email-to-ticket conversion
- Integrated chat system
- Offline chat recording
- Self-service help portal
- Social media query management
- VOIP integration for voice support
- Responsive HTML5 interface
- Cross-platform desktop apps
- Predefined live chat responses
- IM app management for chats
- Skill-based team grouping
- Silent supervisor mode
- Real-time customer conversations
- 24/7 self-service help center
- Search behavior tracking
- Customizable multiple help centers
- Personalized customer service tools
Top Help Sumo Alternatives
- IP Scanner
- everything HelpDesk
- Novo Help Desk Software
- Rhino Support
- Gorgias
- OfficeAmp
- Continuum Help Desk
- SupportBee
- eHelpDesk
- Trakdesk
- SeamlessDesk Help Desk
- ngDesk
- Cireson Analyst Portal
- Paldesk
- UserEcho
