IBM Control Desk
IBM Control Desk streamlines IT service management, simplifying user support across complex multi-vendor, multicloud environments. It empowers users with self-service capabilities and an Enterprise App Store for efficient software deployment. IT teams benefit from automated processes, enhanced visibility into operations, and integrated knowledge management, aligning services with business objectives.
Top IBM Control Desk Alternatives
iET ITSM
iET ITSM offers a versatile IT service management solution that is both on-premise and cloud-based, designed to meet the unique needs of organizations.
OpsGenie
OpsGenie empowers teams with flexible project management, seamless integration across over 200 tools, and high-velocity service delivery.
Wolken Service Desk
Wolken Service Desk revolutionizes IT and customer service management with its AI-driven platform that automates workflows and integrates various operational processes.
Panopta
This ITSM software enhances network and security operations management by providing cloud-based visibility and automated health remediation across various infrastructures.
ITarian
Offering a unique all-in-one solution, this platform combines remote monitoring, access, service desk, and patch management into a single interface.
Service Manager
Offering flexible, proactive service management, this ITSM software automates workflows to enhance efficiency and reduce manual processes.
Ivanti ITSM
With no-code capabilities, organizations can easily configure processes, improve service quality, and transform user experiences...
Cherwell Service Management
Its no-code capabilities streamline workflows, while AI-driven tools improve user experiences...
N‑able N-sight RMM
Its intuitive dashboards highlight critical alerts, while built-in remote access and robust security features ensure...
Ivanti Neurons for ITSM
This flexible, no-code solution automates workflows, enhances service delivery through AI, and offers real-time visibility...
VMware IT Service Level Manager
This platform enhances visibility into service performance, allowing teams to proactively address issues and optimize...
HCL SX
It streamlines incident resolution, change management, and asset tracking while empowering users with self-service options...
EasyVista
It offers EasyVista Service App Store, with IT services, HR services, facilities management, Neo Technology...
TeamDynamix IT Service Management
It integrates conversational AI for effortless communication, streamlining workflows across various departments like HR and...
TeamDynamix
With pre-built connectors and a user-friendly workflow builder, it streamlines processes and enhances visibility, empowering...
Top IBM Control Desk Features
- Real-time asset tracking
- Integrated IT/OT capabilities
- Cloud-based service management
- Self-service service catalog
- Automated service request handling
- Best practice-based process automation
- Live agent chat support
- Enhanced customer experience tools
- Ticket and resolution visibility
- Troubleshooting guide access
- Multi-vendor environment management
- Holistic connected service experience
- Workflow integration across teams
- Integrated knowledge management
- Security and data protection
- Change and configuration management
- User-friendly interface
- Seamless cross-platform workflows
- Deep analytics for asset management
- Rapid recovery processes
Top IBM Control Desk Alternatives
- iET ITSM
- OpsGenie
- Wolken Service Desk
- Panopta
- ITarian
- Service Manager
- Ivanti ITSM
- Cherwell Service Management
- N‑able N-sight RMM
- Ivanti Neurons for ITSM
- VMware IT Service Level Manager
- HCL SX
- EasyVista
- TeamDynamix IT Service Management
- TeamDynamix
