iET ITSM
iET ITSM offers a versatile IT service management solution that is both on-premise and cloud-based, designed to meet the unique needs of organizations. With rapid deployment, it features integrated modules for incident, problem, change, and service asset management, ensuring efficient workflows and compliance with SLAs. Enhanced by FitSM® best practices, it empowers businesses to manage their IT services effectively while minimizing disruptions.
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Top iET ITSM Features
- Rapid deployment options
- Cloud or on-premise
- Fully integrated modules
- Freely configurable workflows
- Scalable for any organization
- FitSM® best practices alignment
- Incident management capabilities
- Problem management tools
- Change request management
- Service asset tracking
- Knowledge sharing platform
- Service level agreement management
- Release and deployment tracking
- Service portfolio lifecycle management
- Comprehensive service catalog administration
- Event detection and management
- Availability measurement compliance
- 24/7 customer support
- Mobile application accessibility
- Integration with existing systems
