ice Contact Center
ice Contact Center revolutionizes customer service with a seamless omnichannel platform that integrates fully with Microsoft Teams. Empower agents with all necessary tools—voice, chat, and reports—streamlining workflows and enhancing productivity. This cloud-based solution adapts to business needs, providing real-time insights and personalized experiences across various communication channels.
Top ice Contact Center Alternatives
Solus One
Customer engagement software, Solus One, streamlines communication by efficiently collating tickets, distributing them to agents, and providing scripted prompts.
Aizan
Offering cutting-edge voice and messaging solutions, Aizan enhances customer connections through innovative technology.
Q Suite
Q Suite transforms call center operations with its scalable, multi-channel platform for Asterisk, expertly designed to meet the diverse needs of agents and integrators.
Bria
Bria® revolutionizes communication for individuals and teams by seamlessly integrating with any SIP-supported call server or VoIP provider.
AheevaCCS
AheevaCCS revolutionizes customer interactions by offering a flexible contact center solution tailored to unique business needs.
ProcedureFlow
Transforming dense text into intuitive visual guides, this cloud-based knowledge management software enhances employee onboarding and task execution.
XenCALL
Featuring a predictive dialer and user-friendly interface, it enhances agent productivity while ensuring compliance...
Fonolo
By integrating this solution with Verint IVA Voice, businesses can lower hold times and operational...
MiContact Center
With its omnichannel capabilities, businesses can enhance sales, service, and support, ensuring that every customer...
MiContact Center Business
By facilitating interactions via preferred digital channels—web chat, SMS, chatbots, and social media—it equips agents...
Telax Contact Center
With features like AI-driven call routing, real-time customer insights, and robust reporting tools, it empowers...
NuVoxx Cloud Contact Centre
With features like IVR, queue callback, and real-time reporting, it enhances customer interactions while ensuring...
Nectar Desk
Users can quickly set up their operations, customize agents, and access vital metrics like call...
Readymode
This platform excels in boosting connection rates, booking meetings, and enhancing team efficiency with its...
Top ice Contact Center Features
- Omnichannel customer interactions
- Integrated Teams interface
- Customizable reporting tools
- Real-time service metrics alerts
- Back office user capabilities
- AI-driven chatbots
- PCI compliant payment processing
- Actionable alerts in Teams
- Seamless CRM integration
- Multi-channel communication support
- Dynamic business decision monitoring
- Scalable cloud infrastructure
- Historical data analysis tools
- Personalized customer experiences
- Easy telephony vendor integration
- User-friendly contact handling toolbar
- Automated survey analysis
- Enhanced collaboration features
- Direct Routing for Teams
- Contextual customer information display
