Top Bria Alternatives and Overview

Phone connectivity has seen a vast improvement in the last two decades. The days of old inefficient telephone networks where users struggled to make phone calls and communicate are long gone by. With the improvement in internet connectivity around the world and the development of Voice over Internet Protocol (VoIP), Phone connectivity has also seen significant improvements.

While the bigger organizations have outsourced their customer support services to dedicated call centers, the small and mid-level businesses have transitioned from traditional telephones to VoIP customer support numbers. This transition has helped them primarily in overcoming the constraints of business hours and provide much better after-sales support to their customers.

The VoIP technology and its effects

The transition has been smooth, and a significant part of the credit for such a transition should go-to tools like Bria Solo, formerly known as X-Lite. Bria Solo is a full-service VoIP-based phone service that provides telephony services to organizations around the world. The service lets users take calls from anywhere via dedicated mobile and desktop apps. Additionally, it also lets users sync various address books and contacts together for a much smoother communication experience. What makes the experience even better is the presence of features such as call recording, call transfer, and auto-answer.

The Leading Softphone

Bria softphone works on the concept of SIP VoIP. In this concept, the presence of a Session Initiation Protocol (SIP) is there that is used for managing multimedia communication. This softphone is available on both the desktop and the mobile. The audio quality provided by Bria is outstanding and crystal clear. The availability on the phone allows you to take communication anywhere and everywhere. This softphone can efficiently work in collaboration with any leading VoIP solutions. The feature of cloud provisioning in Bria helps in reducing the deployment time.

Team Messaging and Video Conferencing

The Bria software offers the features of having a room chat and 1:1 chat; this means you can broadcast the message as well as share it with specific people only. The functionality of video conferencing allows you to share your screen with the other members. You can share files in the chat window by making use of the easy drag-and-drop files option. Bria allows you to work from anywhere, along with being connected with your team. The video conferencing feature also comprises of the mute option for the participants. The links for these video conferencing meetings can be shared via email messages. Bria offers HD quality video and audio for these video calls.

Call Analytics and Security

Bria provides the facility for monitoring voice quality and usage. The remote troubleshooting of the issues is present in this software. Bria makes use of the mean option score trends method. The software tracks the critical quality metrics. This software is capable of identifying any gap loss. The software keeps the records of the device logs. You can remotely access your clients. Bria contains many management tools that handle analytics procedures.

Bria includes secure signaling processes and encrypted media. The transport layer security protocol of Bria provides encrypted communication between your call platform and Bria application. The software offers confidentiality because it makes use of a secure real-time transport protocol. This software comes with the facility of locking the containers remotely with supported MDM frameworks that exist on the devices.

What makes customers choose Bria Solo over others?

The attribute that makes the service unique among its peers is the ease of usage. Users can set up the service in as little as five minutes and start making calls to their customers. What aids such a fast setup process is the compatibility of the service with leading call servers such as Asterisk, FreePBX, and Sipgate. Additionally, the service comes with features such as team messaging, video conferencing, and team messaging. The team messaging enables the members of a team to collaborate on a task and ensure its effective execution. At the same time, video conferencing features allow users to connect and communicate seamlessly.

Conclusion

Apart from these, the service also provides provisioning and call analytics features that enable users to analyze and weed out the pain points. Overall, Bria Solo can be termed as an excellent VoIP-based phone service made available to customers at compelling prices.

Company Name: CounterPath

Founded in: 2002