InContact

InContact

By: inContact Inc.

InContact provides call center software and contact center solutions that offer innovative technology and outstanding support. It features automatic call distribution, interactive voice response, workforce optimization and management, customer satisfaction surveys, speech and desktop analytics, and more. It can be used in various industries, including business process outsourcers, financial services, government and education, and healthcare.

From: USA Web Visibility: 55.38%
Top InContact Alternatives
  • RingCentral
  • Aspect
  • 8x8
  • Genesys
  • Aircall
  • LiveOps
  • Ameyo
  • CrazyCall
  • Vocalcom
  • Interactive Intelligence
  • Avaya Aura
  • 3CLogic
  • Promero
  • Talkdesk
  • Corvisa
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Top InContact Alternatives and Overview

1

RingCentral

RingCentral Contact Center provides contact center solutions with a top-level cloud communication platform that helps to empower your customers and managers.

By: RingCentral, Inc From USA
2

Aspect

Aspect provides contact and call center software solution, which helps to improve your customer engagement and optimize your workforce.

By: Aspect Software, Inc From USA
Based on 5 Votes
3

8x8

8x8 provides easy-to-use cloud call center software that helps to improve your customer interactions and agent productivity.

By: 8x8, Inc From USA
4

Genesys

Genesys provides call center and omnichannel customer service contact solutions designed for any business.

By: Genesys Telecommunications Laboratories, Inc From USA
Based on 2 Votes
5

Aircall

Aircall provides phone support software for any business, which can be used without any hardware installation.

By: Aircall.io, Inc From France
Based on 17 Votes
6

LiveOps

LiveOps provides cloud contact center, on-demand customer service, and call center software that helps to provide better service to your customers.

By: LiveOps, Inc From USA
Based on 3 Votes
7

Ameyo

It features remote system access, high availability, critical process duplication, converged network, rapid acceleration deployment...

By: ameyo.com From India
8

CrazyCall

It allows to make and take calls directly from the browser, without the need of...

By: CrazyCall From United States
Based on 36 Votes
9

Vocalcom

It features configurable call recording, multiple dialing modes, dynamic routing, native CRM integrations, analytics and...

By: VocalCom S.A. From France
Based on 2 Votes
10

Interactive Intelligence

It features contact center reporting, unified communications, enterprise content management, interaction analyzer, process automation, interactive...

By: Interactive Intelligence, Inc From USA
11

Avaya Aura

It features customer engagement, team engagement, fabric networking, engaging environment, communication and messaging, assistant experience...

By: Avaya Inc. From USA
Based on 23 Votes
12

3CLogic

It features skill-based routing, click to call, dynamic scripting, call recording and playback, multichannel communication...

By: 3CLogic Inc From USA
Based on 9 Votes
13

Promero

It features self-service SMS platform, contact center anywhere, interactive intelligence, virtual call center, predictive dialer...

By: Promero, Inc. From USA
14

Talkdesk

It features call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent...

By: Talkdesk, Inc From USA
Based on 51 Votes
15

Corvisa

It features advanced IVR and call routing, live chat, easy queue setup, powerful automated dialers...

By: Corvisa LLC From USA

InContact Review and Overview

CXone is a call center software by NICE inContact that enhances the call center experience for organizations so that they can look after their customers. CXone works on cloud and provides the employers with various useful functions like Omnichannel Routing, optimizing the workforce, automation of possible functions, making decisions with the power of Artificial Intelligence, and getting an insight using Analytics.

Why to choose CXone?

CXone has been a top choice for quite a number of organizations over the years since its establishment. Few of the factors that make CXone stand out from other call centers are its reliability regarding uptime, flexibility in scaling, and the overall cost to maintain it. It provides 99.99% uptime and only charges customers as per their usage. Also, being an application that runs on open-cloud, it can be deployed and scaled quickly as per the requirements of any organization.

Other than these factors, CXone should also be considered for the indirect changes it brings as a result of its factors, which include improvement in the performance of agents or employees, increased customer satisfaction rate, and achieving the objectives at a faster rate.

CXone is the one your organization needs

CXone provides organizations with tools and features that are extremely beneficial for any business and help them in many ways. Starting with features, the Omnichannel routing is the most beneficial feature an organization can have in its call center software. It allows them to contact and route customers from any channel onto another channel without any issues and provide them a hassle-free and seamless experience so that their problems get solved faster.

Employees and agents interact day and night and burn the midnight oil to ensure that organizations stay on track for achieving their objectives. So it also becomes a duty of the organization to recognize their efforts and credit them accordingly. CXone helps in pointing out what reduces or enhances the impact. At the same time, interaction with employees and this information can be conveyed to them privately so that they work upon their skills in case of negative conversation and use the correct words from the positive part to improve the customer satisfaction rate.

The CXone Analytics is another helpful feature that helps organizations in making the best decisions to progress forward by providing them an insight into customer interaction through data plotted using detrimental metrics.

In all, CXone is the modern organization's call center software solution as it helps them in channeling, optimizing, and improving the workflow with the help of insightful analysis helps through a single cloud-based product.    

Company Information

Company Name: inContact Inc.

Company Address: 7730 South Union Park Avenue, Suite 500, Salt Lake City, Utah, USA

Founded in: 1997

Top Features

  • Optimized IVR
  • Enhanced Self-Service
  • Customer Satisfaction & Retention
  • Driving Enterprise Decisions
  • Improved WFM Models
  • WFM Process Improvements
  • Customised Engagements
  • Automatic Call Distributor
  • ECHO Customer Survey
Workforce Optimization
  • Speech Analytics
  • Workforce Management
Support
  • Business Consulting
Core Features
  • Interactive Voice Response
  • Workforce Optimization
Call Center
  • Cloud Contact Center