Virtual Call Center
The 8x8 Contact Center revolutionizes customer engagement with its AI-driven, omnichannel cloud solution. By streamlining operations, it empowers agents to deliver exceptional service across voice and digital platforms. With intuitive dashboards, intelligent tools, and support for self-service options, organizations can enhance performance, monitor metrics, and adapt to evolving customer needs effectively.
Top Virtual Call Center Alternatives
InContact
InContact provides call center software and contact center solutions that offer innovative technology and outstanding support.
Lumen Cloud Contact Center
The Lumen Cloud Contact Center empowers businesses to enhance customer experiences while reducing costs.
Nextiva Contact Center
Nextiva Contact Center empowers businesses to enhance revenue and streamline operations while delivering exceptional customer experiences.
Enterprise Medical Imaging Solution
The Enterprise Medical Imaging Solution seamlessly integrates call center software with advanced radiology imaging and workflow capabilities.
NICE Nexidia
NICE Nexidia is an AI-driven call center software designed to empower organizations with in-depth analytics derived from two decades of industry expertise.
PBXact
PBXact provides businesses with a robust communications platform that seamlessly integrates cloud, hybrid, and on-premises solutions.
COTOHA Call Center
Designed for convenience, it enables seamless communication anytime, anywhere...
Intermedia Contact Center
It features intelligent call routing, real-time insights, and workforce management tools to enhance efficiency...
Medallia Agent Connect
By providing real-time feedback, personalized coaching, and automated recovery workflows, it empowers agents to improve...
Sitel Group EXP+
It streamlines case management, enhances agent efficiency, and empowers self-service capabilities...
Dialpad Ai Contact Center
With features like live coaching, sentiment analysis, and knowledge access, it empowers agents to deliver...
Avaya Experience Platform
It empowers agents with real-time data and AI-driven insights, enhancing personalization and efficiency...
Hoot Contact
Built on Microsoft® Azure and compatible with Microsoft Teams, it offers rapid deployment, intuitive self-service...
Vonage Business Communications
It features over 40 essential tools, including mobility solutions, conferencing capabilities, and seamless integrations with...
Top Virtual Call Center Features
- AI-powered conversation assistance
- Omnichannel customer support
- Intuitive agent workspaces
- Comprehensive performance metrics
- Intelligent tools for agents
- One-to-many messaging capability
- Secure payment handling
- No-code API integrations
- Enhanced supervisor insights
- Customizable reporting options
- Proactive self-service solutions
- Voice and digital channel support
- Real-time performance monitoring
- Third-party security certifications
- Integrated CRM and CX apps
- Global team connectivity
- Agent empowerment tools
- Reduced IT dependency
- Actionable customer insights
- Simplified contact center operations
Top Virtual Call Center Alternatives
- InContact
- Lumen Cloud Contact Center
- Nextiva Contact Center
- Enterprise Medical Imaging Solution
- NICE Nexidia
- PBXact
- COTOHA Call Center
- Intermedia Contact Center
- Medallia Agent Connect
- Sitel Group EXP+
- Dialpad Ai Contact Center
- Cendyn Call Center
- Avaya Experience Platform
- Hoot Contact
- Vonage Business Communications
