Top Intercom Alternatives and Overview

Intercom is a customer service software that uses behavioral targeting and user insight to assist organizations with a better understanding of their clients. Along with that, organizations can improve and take advantage of client communication. The solution offers a better approach to engage, acquire, and retain clients. It is perfect for your marketing, support, and sales teams since everyone can communicate and connect with clients with ease.

Using features like live chat for customer support, customer engagement, and sales, you can acquire and convert possible leads into regular customers. You can even send targeted messages to clients, make announcements, and reconnect individuals; and can solve customer's issues faster with a coordinated helpdesk and knowledge base. By providing superior after-sales services, you are making customers happy.

Rich Dashboard

View all your client information on a simple platform, including contact details, company location, organization name, current activity, and interaction history. It helps you to get the necessary insight and information to calibrate your communication and campaigns to improve your client service and support. The software qualifies leads for you, routing the correct ones to the right sales representative. This permits you to convert leads quicker and associate your business team to the best leads and visit or connect with them continuously.

Live Segments

Make custom segments depending on client events or attributes. You can get a clear image of each client, including his or her movement, area, social profiles, and much more. Having live data on client behavior gives you vital knowledge to build focused campaigns for your ideal crowds. You can follow client information and events, and see who your users /clients are and what activities they do or do not do.

Real-time data

Monitor how your marketing campaigns are acting progressively. Access information, for example, open rates, click-through, and other wanted activities, so you will never miss significant metrics and pointers. You can rapidly introduce upgrades to make your campaigns increasingly meaningful and viable. Intercom's live database of clients is 24*7 updated. The product offers features to get input from your clients, and to send invites and other correspondence.

Company Name: Intercom

Founded in: 2011