Olark
This live chat platform enhances customer engagement by providing seamless communication through accessible chat tools, certified for inclusivity. With features like automated messaging, real-time reporting, and integrations with existing systems, it empowers teams to improve relationships while ensuring that support is efficient and tailored to individual needs.
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Top Olark Features
- WCAG 2.1 AA compliance
- Customizable chatbots
- SMS integration options
- Real-time reporting tools
- Searchable chat transcripts
- Targeted chat invitations
- Automated messaging capabilities
- Team management features
- Comprehensive analytics suite
- Flexible API access
- Over 100 third-party integrations
- In-context question answering
- Live monitoring dashboard
- Enhanced customer insights
- User-friendly interface design
- Automation settings customization
- Relationship-focused chat tools
- Accessible design for all users
- Hands-on human support
- Metrics tracking for engagement
