Freshchat

Freshchat

By: Freshworks Inc.

Freshchat is a live help solution provided by Freshservices. The company is known primarily for their intuitive help desk solution. The live chat software comes with all the features that other leading software has to offer including Trigger mechanism, bots, Vistors tracking and so on. Since it is from Freshservice, it is also easy to integrate with company's other solutions with just a few clicks.

From: USA
Based on 10 Votes
Top Freshchat Alternatives
  • LiveChat
  • JivoChat
  • Chatra
  • Smartsupp
  • MyLiveChat
  • Userlike
  • LiveAgent
  • Tidio Chat
  • Provide Support
  • PureChat
  • Acquire
  • Intercom
  • Moxie
  • Crisp
  • tawk.to
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Top Freshchat Alternatives and Overview

1

LiveChat

LiveChat provides real-time chat analytics and software solutions for e-commerce sales and support agents.

By: LiveChat, Inc. From USA
Based on 90 Votes
2

JivoChat

Jivochat is a live chat solution that helps inquisitive website visitors clear their doubts by initiating a live chat with website operators.

By: JivoSite, Inc. From USA
Based on 9 Votes
3

Chatra

This intelligent live chat software offers free as well as paid plans covering almost all the standard features most live chat software has to offer.

By: Roger Wilco LLC
Based on 41 Votes
4

Smartsupp

Smartsupp is a live chat solution for e-commerce websites. It...

By: Smartsupp.com, s.r.o. From Czech Republic
Based on 6 Votes
5

MyLiveChat

MyLiveChat is a customer support and sales tool for websites...

By: CuteSoft Components Inc. From Canada
6

Userlike

Userlike Live Chat is a SaaS solution that can be installed into any website.

By: Userlike UG From Germany
Based on 57 Votes
7

LiveAgent

It features universal inbox, ticketing, hybrid ticket stream, automated ticket distribution, rules, time rules, responsibility...

By: Quality Unit, s.r.o. From Spain
Based on 71 Votes
8

Tidio Chat

The software offers various features, which enable operators to see who visits their website, what...

By: Tidio Ltd. From UK
9

Provide Support

Their application offers features like monitoring visitors in real time with Geo-location tracking and provides...

By: Provide Support LLC From USA
Based on 13 Votes
10

PureChat

Their customizable profile pages allows visitors on your website to being a private live chat...

By: Pure Chat Inc From USA
11

Acquire

The software is developed with an intent to overcome any barrier between the sales team...

By: Acquire
Based on 18 Votes
12

Intercom

Build a highly effective client relationship with versatile messaging that establishes personal experience with customers...

By: Intercom
Based on 61 Votes
13

Moxie

Moxie chat software gives the recognizable text messaging clients demand and accumulates information from these...

By: Moxie
Based on 7 Votes
14

Crisp

When the interaction between organization and customer gets more comfortable, the trade gets easier too...

By: Crisp
Based on 10 Votes
15

tawk.to

The program is compatible with all modern browsers...

By: tawk.to ltd. From Latvia
Based on 20 Votes

Freshchat Review and Overview

Freshchat is an online modern live chat software developed for sales and customer interaction teams to discuss with website visitors and customers. It is a cloud-hosted communicating and engagement application to meet the varying needs of the users and sales teams of both small and medium-sized businesses. It helps to bring chatting to a more customized and personalized manner where its teams focus on continuous and context-driven messaging with variant functions like triggered messages, in application campaigns, contextual information, message routing, etc. It also lets you prepare and capture leads, qualify resources and collect qualitative customer intelligence directly from the customers or the third party systems. There are a variety of channels through which customers can reach and contact you, across the websites, web app, mobile app, also on social messaging applications like messenger, to manage and respond to the customer needs with a comfort of a single, affordably priced platform.

Streamlined messaging experience

Freshchat allows the communication between the teams and clients on various channels where it will also let you differentiate and categorize messages and conversations in custom groups. Through this, you will be able to build realistic expectations from various discussions and direct each customer and group to the ideal team. You can contact and gather data from as many customers as you want, create a private inbox for the ones who are interested to buy the services. It also includes sequencing which maps out the responses for the conversations. The customization interface, on the other hand, provides the quality of interface for designing and customizing conversation maps.

Knowledge share

Freshchat provides you a distinctive advantage as compared to the similar systems that are the ability to provide help to the customers when the teams or agents are not around. This means the customers will be provided with the FAQ experience inside the messenger, to retain answers for their questions. It provides you a knowledge base that gives the repository information that can be given access by seeking the support. It includes searchable articles that make articles in the knowledge base. Community forums, on the other hand, enable the users to interact with other users to solve common issues. Interaction FAQ and forums allow the site administrators to take part in forums and update the FAQ accordingly.

Social channels

These are channels that are provided to the users to interact and engage in knowledge sessions or query resolving issues. You can connect on the websites to have conversations that are enacted through embedding or pop-ups on the websites. Text messages and voice assistants are there to guide you through text messages and conversations enacted through voice assistants. Targeted emails are automated emails to further engage clients and potential clients to encourage interaction.

Company Information

Company Name: Freshworks Inc.

Company Address: 2950 S. Delaware Street, Suite 201, San Mateo CA, USA

Founded in: 2010

Top Features

Lead Generation
  • Triggered Messages
  • Email Campaigns
  • Bots Trigger
  • Visitor Intel
  • OmniChat
  • Rich Media
Customer Support
  • Message Channels
  • IntelliAssign
  • Remote CoBrowsing
  • Helpdesk Insights
  • Multilingual Messenger
  • Priority Inbox
  • User Segmentation
  • Campaign Insights