Zendesk Talk
Zendesk Talk transforms customer interactions by integrating voice support directly into the Zendesk Support system. It enhances agent efficiency through intelligent call routing, AI-driven assistance, and real-time analytics. With features like call conferencing, instant insights, and automatic transcriptions, it empowers teams to deliver personalized, high-quality support seamlessly across channels.
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Top Zendesk Talk Features
- AI-powered call handling
- Full context on interactions
- Instant insights for agents
- Automatic call transcription summaries
- Proactive assistant suggestions
- Churn risk identification
- Cross-channel performance reporting
- VoIP and PSTN support
- Call conferencing capabilities
- Intelligent call routing options
- Callback request feature
- Toll-free and international numbers
- Live coaching for agents
- Warm transfer functionality
- Call monitoring and recording
- Customer support via text
- Queue size and wait time management
- Automatic ticket creation
- Integrated with Zendesk Support
- Flexible communication options
