iperceptions

iperceptions

By: iPerceptions, Inc.

Provides customer experience management and voice of customer software that helps you to improve your customer experience. It features advanced collections and analysis, custom questions, white labeling, custom surveys, survey embed, industry-specific engagement methods, business process integration, and more. The reporting feature includes real-time analytics, schedule reporting, survey statistics, advanced BI reporting, and KPI dashboard.

From: Canada Web Visibility: 51.5%
Based on 15 Votes
Top iperceptions Alternatives
  • NICE
  • Delighted
  • SMG
  • Intouch Insight
  • Apptentive
  • Satmetrix
  • Mopinion
  • Nicereply
  • Feedier
  • MyFeelBack
  • PeopleMetrics
  • Feedify
  • ClearlyRated
  • ResponseTek
  • Solodev
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Top iperceptions Alternatives and Overview

1

NICE

Nice customer experience management suite is designed to help companies deliver flawless, consistent, reliable and personalized customer experience to all their customers.

By: NICE Systems Ltd. From Israel
Based on 3 Votes
2

Delighted

Delighted is the quickest and most effortless approach to accumulate real-time, noteworthy feedback from your clients, representatives, accomplices, and merchants.

By: Delighted
Based on 23 Votes
3

SMG

SMG’s CEM is an online customer experience management platform that utilizes sophisticated technologies and automated learning mechanisms to generate insights about customer needs that would otherwise be less comprehensive and require a lot more time and effort if done manually.

By: SMG - Service Management Group
Based on 5 Votes
4

Intouch Insight

LiaCX customer experience management software collects and combines feedback data incl.

By: Intouch Insight From Canada
5

Apptentive

Apptentive is a sentiment analysis tool that surveys customer satisfaction on products, especially mobile apps.

By: Apptentive
Based on 23 Votes
6

Satmetrix

Satmetrix is a customer experience management platform that offers technology, data and expertise to manage and deliver successful customer experiences.

By: Satmetrix Systems, Inc. From USA
7

Mopinion

With this tool you can build, customise and configure feedback forms using a step-by-step form...

By: Mopinion From Netherlands
Based on 2 Votes
8

Nicereply

It also analyzes what users like the most with the help of their precise surveys...

By: Nice Reply s.r.o.
Based on 26 Votes
9

Feedier

Feedier makes taking feeding more appealing and fun, making it profoundly interactive for the users...

By: Feedier
Based on 14 Votes
10

MyFeelBack

The questions asked frequently while requesting feedback are generalized and repetitive in most cases, but...

By: MyFeelBack
Based on 3 Votes
11

PeopleMetrics

The software is used to build a culture where decisions are made based on customer...

By: PeopleMetrics, Inc. From USA
Based on 1 Vote
12

Feedify

It works on a cloud-based central database...

By: Feedify
Based on 1 Vote
13

ClearlyRated

It is based on the Net Promoter Score...

By: ClearlyRated
Based on 14 Votes
14

ResponseTek

It can generate detailed reports of customer journey data, including interaction type, touchpoint, churn reduction...

By: ResponseTek Networks Corp. From Canada
15

Solodev

By: Solodev
Based on 20 Votes

iperceptions Review and Overview

Nowadays, customer experience counts a lot. It is imperative to listen to the customer review because one bad experience can take that customer away from the brand. Iperceptions gather all the feedback and helps you to do the most of it.

Experience matters

With the Voice of the Customer tools, the marketers increase the business results and enhance the customer experience. With a robust SaaS platform and expert-guided approach, users can get the insights they need.

Tailor-made solutions

Using feedback received by the customer, one can measure the marketing campaign effectively. Users can know customers' intent and characteristics that analytics data cannot give you accurately. Insights into the ads enable the customer to recall and make them use the website of the brand. Evaluate brand perception across touchpoints, channels, and campaigns—the customized dashboard to integrate customer feedback.

Platform capabilities

When the company websites are globally accessed, it is important to collect feedback from multiple countries and languages. Iperceptions help to manage it all without limits. Run various surveys at the same time and can efficiently deal with complex feedback project. Users can set the percentage of customers to be invited. Users can also ask questions single or multiple.

Integrating technology

One can select which part of the website needs a lot of focus. Discover themes and trends in customer comments with a text mining tool that automatically interprets concepts. The feedback from the customer can be exported anytime in excel, CSV, SPSS, and tableau formats. Users can schedule insights on a daily, weekly, and monthly basis. The tasks are assigned, published, and reported by different users.

Company Information

Company Name: iPerceptions, Inc.

Company Address: 3575, St-Laurent Suite 310, Montreal, Quebec, Canada

Founded in: 1999

Top Features

Active Research
  • Unlimited Responses
  • Adjusting Invitation Rate
  • JavaScript Installation
  • Layered Invitation
  • Discreet Invitation
  • Redirected Invitation
  • Multiple Users
  • Secured Connection
  • IP Privatization
  • Thank You Pages
  • Multiple Languages Supported
  • Ratings Set
  • Calculated Fields
  • Single & Multiple Selection
  • Skipping Logic & Piping
Active Recognition
  • Insights Optimization
  • Improving Site Usability
  • Taking Action
  • Goals Supported
  • Re-targeting Optimization
  • Increasing Conversation
  • Visitors Engagement
  • Live Assistance System