iperceptions
Provides customer experience management and voice of customer software that helps you to improve your customer experience. It features advanced collections and analysis, custom questions, white labeling, custom surveys, survey embed, industry-specific engagement methods, business process integration, and more. The reporting feature includes real-time analytics, schedule reporting, survey statistics, advanced BI reporting, and KPI dashboard.
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iperceptions Review and Overview
Nowadays, customer experience counts a lot. It is imperative to listen to the customer review because one bad experience can take that customer away from the brand. Iperceptions gather all the feedback and helps you to do the most of it.
Experience matters
With the Voice of the Customer tools, the marketers increase the business results and enhance the customer experience. With a robust SaaS platform and expert-guided approach, users can get the insights they need.
Tailor-made solutions
Using feedback received by the customer, one can measure the marketing campaign effectively. Users can know customers' intent and characteristics that analytics data cannot give you accurately. Insights into the ads enable the customer to recall and make them use the website of the brand. Evaluate brand perception across touchpoints, channels, and campaigns—the customized dashboard to integrate customer feedback.
Platform capabilities
When the company websites are globally accessed, it is important to collect feedback from multiple countries and languages. Iperceptions help to manage it all without limits. Run various surveys at the same time and can efficiently deal with complex feedback project. Users can set the percentage of customers to be invited. Users can also ask questions single or multiple.
Integrating technology
One can select which part of the website needs a lot of focus. Discover themes and trends in customer comments with a text mining tool that automatically interprets concepts. The feedback from the customer can be exported anytime in excel, CSV, SPSS, and tableau formats. Users can schedule insights on a daily, weekly, and monthly basis. The tasks are assigned, published, and reported by different users.
