Klaus
Klaus revolutionizes customer support with AI-driven quality assurance. It meticulously analyzes interactions, pinpointing issues like churn risks and conversation bottlenecks. By automating reviews and offering precise coaching insights, it empowers teams to enhance performance and customer satisfaction, ensuring a consistent and loyal service experience that drives long-term revenue growth.
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Top Klaus Features
- AI-powered conversation analysis
- Instant support performance insights
- AutoQA interaction quality scoring
- High-risk moment identification
- Automated quality reviews
- Streamlined knowledge gap detection
- Targeted coaching assignments
- Performance guidance through feedback
- Ticket insights linked to CSAT
- Customizable AutoQA categories
- Predefined AutoQA categories available
- Security compliance and data protection
- Advanced security settings for data
- Identify churn risk efficiently
- Dead air and escalation tracking
- 1:1 coaching facilitation
- Training scheduling for agents
- Deep data filtering capabilities
- Free quality assurance trial
- Future-ready AI service enhancements
