MetaCaseDesk
MetaCaseDesk serves as a robust HelpDesk, Ticketing Tool, and Case Management solution tailored for users of on-premise Microsoft SharePoint 2010 and 2013. It features dual portals for support and customers, enabling efficient ticket management and incident reporting. Flexible authentication options enhance security, ensuring seamless access to support services.
Top MetaCaseDesk Alternatives
MelodyArc CX
MelodyArc CX revolutionizes customer support by integrating advanced generative AI with human agents, enhancing resolution rates while reducing costs.
NITRO Help Desk
NITRO Help Desk is a powerful software solution designed for Microsoft 365 and Teams, revolutionizing IT support.
zenquiries
Managing customer support tickets becomes increasingly challenging as an eCommerce business grows.
PointInsight
PointInsight offers a customizable web-based business process portal that enhances task and project management efficiency.
LabiDesk
LabiDesk is a versatile help desk software designed to streamline customer support operations.
PROXY Pro
PROXY Pro is an advanced help desk software providing secure, always-on remote access to unattended endpoints without the need for a VPN.
IrisAgent
It enables intelligent ticket routing, real-time sentiment analysis, and empowers agents across platforms like Zendesk...
RequestTrackerPro
By centralizing communications from various channels and offering automated responses through templates, it streamlines the...
SimplifyIT
Built by industry veterans, this web-based software emphasizes simplicity and beauty, ensuring easy navigation and...
Ignatiuz HelpDesk
This internal ticketing system within Microsoft Teams and SharePoint Online enhances communication between employees and...
SP IT Helpdesk
Users can effortlessly submit tickets and access resources through the MyIT portal in Teams or...
Help Desk Premier
Suitable for various industries, it enhances customer service with powerful tools...
Support.cc
With automation features and advanced reporting, it streamlines workflows, enhances customer satisfaction, and ensures efficient...
Elementool
With a user-friendly Help Desk system, it ensures efficient tracking of support requests, improving resolution...
Top MetaCaseDesk Features
- On-premise SharePoint integration
- Cloud deployment option
- Multi-portal access
- Active Directory authentication
- Cross Domain Authentication support
- Custom login/password options
- Secure ticket viewing link
- Personalized consultation services
- 24/7 technical support
- Expert MetaCaseDesk training
- Migration from older SharePoint versions
- Data loss prevention guarantee
- Proactive and customized solutions
- Incident/case tracking capability
- User-friendly ticket management
- Advanced reporting tools
- Mobile-friendly interface
- Workflow automation features
- Integration with third-party tools
- Scalability for growing businesses.
Top MetaCaseDesk Alternatives
- MelodyArc CX
- NITRO Help Desk
- zenquiries
- PointInsight
- LabiDesk
- PROXY Pro
- IrisAgent
- RequestTrackerPro
- Instant Chime
- SimplifyIT
- Ignatiuz HelpDesk
- SP IT Helpdesk
- Help Desk Premier
- Support.cc
- Elementool
