Odigo
Odigo offers innovative CCaaS solutions that enhance customer experience and optimize contact center performance. With advanced automation and intelligent routing, it connects customers to the right agents seamlessly. Trusted by over 250 clients in 100 countries, Odigo empowers businesses to thrive in a dynamic customer service landscape.
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Top Odigo Features
- Client portal access
- Omnichannel communication capabilities
- Real-time data routing
- AI-driven process automation
- Extended Contact Center integration
- Agent satisfaction tracking (ASAT)
- Expert support for complex queries
- Cross-channel interaction linking
- Cloud-based scalability and flexibility
- Global Points of Presence
- Customer experience optimization tools
- Comprehensive KPI analysis
- Conversational and generative AI usage
- Technical expert assistance
- Change management support for agents
- Routing software efficiency
- Customizable CCaaS solutions
- Enhanced agent training resources
- Carrier-grade telco installations
- International client support network
