Vocalcom
Vocalcom provides cloud contact center software that helps to deliver personalized customer service experience. It features configurable call recording, multiple dialing modes, dynamic routing, native CRM integrations, analytics and reporting, click to chat, real-time customer survey, disaster recovery, workforce management, sales acceleration platform, and more. It offers third-party integrations with Salesforce, Microsoft Dynamics, and Zendesk.
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Top Vocalcom Features
- Targeted customer journey creation
- Conversational analysis insights
- Omnichannel communication management
- Personalized agent support tools
- Predictive dialer algorithms
- Seamless CRM integration
- Customizable call campaigns
- Enhanced outbound call performance
- Intelligent call routing
- Multi-CRM support
- Real-time performance analytics
- Automated debt collection tools
- User-friendly interface design
- Integrated chatbot capabilities
- Cloud-based deployment
- Native Salesforce integration
- Cross-channel contact management
- Comprehensive customer engagement
- Reduce dead time between calls
- Exceptional return on investment
