Vocalcom
Vocalcom provides cloud contact center software that helps to deliver personalized customer service experience. It features configurable call recording, multiple dialing... Vocalcom provides cloud contact center software that helps to deliver personalized customer service experience. It features configurable call recording, multiple dialing modes, dynamic routing, native CRM integrations, analytics and reporting, click to chat, real-time customer survey, disaster recovery, workforce management, sales acceleration platform, and more. It offers third-party integrations with Salesforce, Microsoft Dynamics, and Zendesk.
Top Vocalcom Alternatives
Freshcaller
Freshcaller offers a user-friendly cloud-based contact center solution that empowers businesses to engage with customers affordably. With phone numbers across...
Readymode
Transform real estate sales call centers with cutting-edge automation for follow-ups and appointment scheduling. This platform excels in boosting connection...
Vonage Contact Center
Cloud contact center software enhances business communications both internally and externally. With seamless Salesforce integration, it empowers organizations to leverage...
HoduCC
HoduCC is an advanced contact center software that streamlines communication across multiple channels, enhancing customer engagement. It features intelligent call...
Why HoduCC as a Vocalcom alternative?
- Single platform covers voice, WhatsApp, web chat, email, SMS, video, social
- Cloud, hybrid, or on-premise deployment options
- Six dialer modes alongside AI chatbots and WhatsApp bots
- Licensing quoted by deployment, concurrent users, channels, integrations
SingleComm
Offering a powerful virtual call center solution, this cloud-native software enables omnichannel communications and customizable workflows without the need for...
Why SingleComm as a Vocalcom alternative?
- One agent desktop for voice, video, chat, email and SMS
- Drag-and-drop call flows, with A/B testing and one-click rollback
- Built on WebRTC, with no legacy softphone or Chrome extensions
- Automated QA scoring and post-call summaries drafted before wrap-up
- Covers SOC 2 Type II, HIPAA, TCPA and PCI standards
Centcom
This cloud-based solution empowers teams to engage with customers seamlessly across multiple channels in real-time. By leveraging personalized SLAs, agent...
Why Centcom as a Vocalcom alternative?
- Cloud-based solution for connecting with customers across channels
- Omnichannel handling with prioritization between channels and associated campaigns
- Agent Skill Based Routing to match customers with qualified agents
- Personalized SLAs for service levels
- Contextual insights on each customer to personalize service
Webex Contact Center
Webex Contact Center transforms customer interactions into exceptional experiences by harnessing advanced AI and integrated collaboration tools. It empowers agents...
Why Webex Contact Center as a Vocalcom alternative?
- Cloud contact center solution, matching Vocalcom's cloud-based deployment
- Data-driven AI capabilities help agents deliver personalized customer experiences
- Integrated collaboration tools let agents work together on customer interactions
Cention Contact Center
This call center software streamlines communication and enhances customer interactions, enabling businesses to manage calls efficiently. Equipped with advanced features...
Vozy
Vozy revolutionizes customer service with generative AI-powered virtual agents, enhancing first-contact resolution rates by over 50%. The platform seamlessly integrates...
TASKE Contact
Equipped with over 150 report types and customizable dashboards, TASKE Contact empowers contact center managers to enhance operational efficiency. Users...
TelebuHub
TelebuHub is a versatile cloud call center software designed to streamline inbound, outbound, and blended communication. It features customizable IVR...
Contaque
Contaque revolutionizes customer engagement with its advanced communication solutions tailored for modern enterprises. Featuring Automatic Call Distribution and Interactive Voice...
Arise
The Arise® Platform revolutionizes customer experience management with its advanced GigCX technology, offering up to 200% intraday and 600% seasonal...
Liveops
Offering flexible contact center solutions, Liveops connects businesses with a network of skilled, brand-certified agents across the U.S., Mexico, and...
neXorce
The NeXorce Enterprise Suite transforms call center monitoring with its ability to integrate real-time and historical data from various applications....
Qfiniti
OpenText™ Qfiniti offers a cohesive suite of workforce optimization solutions designed for multichannel interaction analysis. It provides real-time support for...
Aavaz
Aavaz offers advanced call center software designed to meet diverse customer communication needs. With capabilities ranging from smart outbound campaigns...
Aceyus
With Aceyus VUE, businesses can effortlessly access real-time contact center metrics through a centralized dashboard. This tool enables users to...
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Company Information
- Company: VocalCom S.A.
- Country: France
Top Vocalcom Features
- Targeted customer journey creation
- Conversational analysis insights
- Omnichannel communication management
- Personalized agent support tools
- Predictive dialer algorithms
- Seamless CRM integration
- Customizable call campaigns
- Enhanced outbound call performance
- Intelligent call routing
- Multi-CRM support
- Real-time performance analytics
- Automated debt collection tools
- User-friendly interface design
- Integrated chatbot capabilities
- Cloud-based deployment
- Native Salesforce integration
- Cross-channel contact management
- Comprehensive customer engagement
- Reduce dead time between calls
- Exceptional return on investment
