PhaseWare Tracker
Tracker by PhaseWare is a highly adaptable customer support software designed for technology and software companies. It streamlines issue tracking, complaint management, and CRM, offering insights with customizable dashboards and visual workflows. Available in the cloud or on-site, it enhances operational efficiency and empowers teams to provide superior customer service.
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Top PhaseWare Tracker Features
- Completely configurable solution
- Cloud or on-site deployment
- Out-of-the-box 90% solution
- Fast implementation support
- Visual WorkFlow automation
- Drag-and-drop workflow designer
- Escalation alerts setup
- Multi-channel notification options
- Self Service Center access
- Comprehensive reporting tools
- Powerful business rules engine
- Customizable ticket tracking
- Knowledge base integration
- SLA compliance monitoring
- Incident status visibility
- User-friendly dashboards
- Improved support staff productivity
- Seamless integration capabilities
- Free trial available
- Excellent customer support rating
