Top Bright Pattern Alternatives

A versatile and multi-working channel is provided by the Bright Pattern, which deals with its customers in a hassle-free way. It provides unlimited involvement in communication channels. Bright Pattern’s cloud call center solution eases the omnichannel communication choices by facilitating the voice, video, and digital channels.

Consumers naturally expect swift set-up, uncomplicated in use, and scaling from a Cloud Contact Center software and without compromising on its potential, channels, integrations, or reliability with the contact center solution. At Bright Pattern, they set a new bar for what can be anticipated from a Cloud Contact Center Solution, after all, one should never resolve for mediocre customer service.

Built-in Knowledge Base

Bright Pattern is formulated in such a way that its database acts as an inventory of articles, predefined and approved texts and templates. It functions in such a way that it suggests the employees find and sends the perfect answers to their customers frequently asked queries this in turn, saves them time as agents are capable of providing quick replies to the customers with a universal solution. Bright Patterns’ knowledge base allows the users to search full texts using just the keywords, phrases and the commonly used terms. The database sanctions privileged users or employees to edit the inventory of Knowledge Base consisting of texts and uploadable files. 

Routing

The Contact Center software of Bright Pattern helps call centers in creating effortless customer experiences via voice, email, chat, video, SMS, and social messengers with integrated artificial intelligence and bots. However, the routing system of the Bright Pattern is very effective in providing the best aid to the interactors. It assists in identifying the contact by using the data from CRM and routes the caller to the agent with whom he previously talked to.

This saves the caller from the frustration of explaining his issues again to the company agent. The AI system also recognizes the high priority or frequent customers and who are either directly routed to the available agents or are put on shorter waiting lists. Along with the priority routing, calls are also distributed to the agents apt for the interaction regarding a specific purpose.