Pointel DCCM
The Pointel Dynamic Contact Center Manager (DCCM) equips multi-site contact center operations with a browser-based interface for quick adjustments to critical parameters like routing and agent skills. This intuitive tool enables teams to respond dynamically to challenges, ensuring service level objectives are met while enhancing the overall customer experience through effective management.
Top Pointel DCCM Alternatives
Teloz
Teloz delivers an innovative cloud-based Contact Center as a Service (CCaaS) solution, featuring AI-driven capabilities that enhance communication efficiency.
Xima Cloud Contact Center
This cloud-based contact center solution transforms customer communication with features like skills-based routing, queue callbacks, and real-time analytics.
StringeeX
StringeeX offers a cost-effective solution for organizations, eliminating the need for infrastructure and IT personnel.
Five9
With over a decade of specialized experience in cloud contact center software, Five9 is recognized as a leader in the Gartner CCaaS Magic Quadrant.
Windstream Enterprise CCaaS
This cloud-based Contact Center as a Service (CCaaS) solution empowers agents to engage customers seamlessly across various channels, enhancing flexibility and reducing costs.
NICE CXone Mpower
NICE CXone Mpower revolutionizes customer service with its AI-driven platform, orchestrating workflows, agents, and knowledge seamlessly.
Verint Open CCaaS
It enables organizations to increase agent capacity without replacing existing systems, facilitating a blended approach...
tryvium
By integrating seamlessly with Microsoft Teams, it empowers teams with on-demand support and intelligent chatbots...
GoTo Contact Center
Designed for small to medium-sized businesses, it offers advanced analytics, efficient call routing, and a...
Microsoft Dynamics 365 Contact Center
Businesses can manage interactions across voice, chat, email, and social media, enhancing agent productivity with...
Zoom Contact Center
It enhances customer interactions across voice, chat, and SMS while equipping agents with real-time insights...
Maqsam
Maqsam enhances customer interactions through precise Arabic AI, ensuring accurate transcriptions and insights...
Rozper
With local and toll-free numbers in over 100 regions, it enhances customer interactions through advanced...
Belsmart
This solution streamlines communication across various channels, enhances agent productivity, and integrates seamlessly with existing...
Top Pointel DCCM Features
- Dynamic parameter adjustment capabilities
- User-friendly interface for operators
- Secure browser-based access
- Comprehensive change history tracking
- Detailed audit trail analysis
- Intuitive aliasing for parameters
- Real-time call routing adjustments
- Load distribution management
- SLA performance optimization tools
- Seamless multi-site operations support
- Emergency response protocol integration
- High availability with load balancing
- Genesys configuration data integrity
- Future-proof with Genesys SDK
- Rapid deployment and configuration
- Effective handling of call spikes
- Customizable agent skill management
- Support for unplanned closures
- Enhanced customer experience focus
- Easily accessible operational insights
