NICE CXone Mpower
NICE CXone Mpower revolutionizes customer service with its AI-driven platform, orchestrating workflows, agents, and knowledge seamlessly. Organizations can automate end-to-end processes, enhancing collaboration between service and back-office teams. The platform empowers both AI and human agents, ensuring personalized experiences while optimizing productivity and security, all from a single scalable solution.
Top NICE CXone Mpower Alternatives
Five9
With over a decade of specialized experience in cloud contact center software, Five9 is recognized as a leader in the Gartner CCaaS Magic Quadrant.
tryvium
Transforming contact centers, tryvium harnesses advanced AI, NLP, and Machine Learning to enhance employee experiences, fostering superior customer interactions.
Xima Cloud Contact Center
This cloud-based contact center solution transforms customer communication with features like skills-based routing, queue callbacks, and real-time analytics.
Microsoft Dynamics 365 Contact Center
Microsoft Dynamics 365 Contact Center offers a robust cloud-based solution that seamlessly integrates customer engagement, communication, and analytics.
Pointel DCCM
The Pointel Dynamic Contact Center Manager (DCCM) equips multi-site contact center operations with a browser-based interface for quick adjustments to critical parameters like routing and agent skills.
Zoom Contact Center
Zoom Contact Center offers a robust CCaaS solution, seamlessly integrating advanced features like intelligent multi-channel routing and AI-powered virtual agents.
Teloz
Users benefit from real-time notes during calls, personalized insights, and seamless omnichannel support...
GoTo Contact Center
Designed for small to medium-sized businesses, it offers advanced analytics, efficient call routing, and a...
StringeeX
With potential savings of up to 50% on phone subscriptions, it enhances productivity through AI-driven...
Verint Open CCaaS
It enables organizations to increase agent capacity without replacing existing systems, facilitating a blended approach...
Windstream Enterprise CCaaS
With AI-driven insights, advanced self-service options, and stringent security measures, it streamlines workflows and transforms...
Local Measure Engage
With capabilities like real-time translation and automated workflows, it streamlines operations, reduces handling times, and...
Smartz Solutions
By combining back-office operations with advanced employee engagement tools, it empowers businesses to enhance customer...
Belsmart
This solution streamlines communication across various channels, enhances agent productivity, and integrates seamlessly with existing...
My Country Mobile
With features like AI chatbots, targeted SMS campaigns, and crystal-clear VoIP calls, it enhances customer...
Top NICE CXone Mpower Features
- AI-driven workflow automation
- Proactive customer engagement
- Seamless omnichannel support
- Self-optimizing workflows
- Collaborative AI-human experiences
- AI-powered virtual agents
- Contextual insights for workflows
- Centralized knowledge management
- AI copilots for agents
- Integration with back-office systems
- Robust data protection features
- Generative AI for interaction summaries
- Enhanced agent performance analytics
- Customizable RESTful APIs
- Real-time guidance for agents
- Extensive training resources
- Marketplace for partner solutions
- AI-enhanced complaint management
- Automated agent augmentation
- Smarter workforce forecasting
