Xima Cloud Contact Center
This cloud-based contact center solution transforms customer communication with features like skills-based routing, queue callbacks, and real-time analytics. Employees can engage through voice, chat, email, and social media, enhancing customer interactions. With robust data insights and integrations with platforms like Salesforce and Zendesk, businesses can optimize service delivery effectively.
Top Xima Cloud Contact Center Alternatives
Pointel DCCM
The Pointel Dynamic Contact Center Manager (DCCM) equips multi-site contact center operations with a browser-based interface for quick adjustments to critical parameters like routing and agent skills.
Five9
With over a decade of specialized experience in cloud contact center software, Five9 is recognized as a leader in the Gartner CCaaS Magic Quadrant.
Teloz
Teloz delivers an innovative cloud-based Contact Center as a Service (CCaaS) solution, featuring AI-driven capabilities that enhance communication efficiency.
NICE CXone Mpower
NICE CXone Mpower revolutionizes customer service with its AI-driven platform, orchestrating workflows, agents, and knowledge seamlessly.
StringeeX
StringeeX offers a cost-effective solution for organizations, eliminating the need for infrastructure and IT personnel.
tryvium
Transforming contact centers, tryvium harnesses advanced AI, NLP, and Machine Learning to enhance employee experiences, fostering superior customer interactions.
Windstream Enterprise CCaaS
With AI-driven insights, advanced self-service options, and stringent security measures, it streamlines workflows and transforms...
Microsoft Dynamics 365 Contact Center
Businesses can manage interactions across voice, chat, email, and social media, enhancing agent productivity with...
Verint Open CCaaS
It enables organizations to increase agent capacity without replacing existing systems, facilitating a blended approach...
Zoom Contact Center
It enhances customer interactions across voice, chat, and SMS while equipping agents with real-time insights...
GoTo Contact Center
Designed for small to medium-sized businesses, it offers advanced analytics, efficient call routing, and a...
Maqsam
Maqsam enhances customer interactions through precise Arabic AI, ensuring accurate transcriptions and insights...
Rozper
With local and toll-free numbers in over 100 regions, it enhances customer interactions through advanced...
Belsmart
This solution streamlines communication across various channels, enhances agent productivity, and integrates seamlessly with existing...
Top Xima Cloud Contact Center Features
- Customizable cloud-based platform
- Skills-based call routing
- Queue callback assistance
- Real-time performance wallboards
- Interactive chat support
- Multi-channel communication integration
- AI-driven customer support
- Natural language IVR system
- Comprehensive data analytics
- Seamless third-party integrations
- Remote employee management tools
- Automated customer responses
- Social media management capabilities
- User-friendly reporting features
- GDPR and HIPAA compliance
- Cradle-to-grave call insights
- Flexible pricing models
- Enhanced customer satisfaction metrics
- Centralized management platform
- Immediate escalation processes
