GoTo Contact Center
Elevating customer interactions, GoTo Contact Center seamlessly integrates cloud-based phone systems with multichannel communication, including voice, SMS, and video. Designed for small to medium-sized businesses, it offers advanced analytics, efficient call routing, and a user-friendly admin portal, enabling teams to enhance productivity and provide exceptional customer experiences—all without extensive IT overhead.
Top GoTo Contact Center Alternatives
Zoom Contact Center
Zoom Contact Center offers a robust CCaaS solution, seamlessly integrating advanced features like intelligent multi-channel routing and AI-powered virtual agents.
Verint Open CCaaS
Verint Open CCaaS is an AI-driven contact center platform that enhances customer experience by automating interactions across various channels.
Microsoft Dynamics 365 Contact Center
Microsoft Dynamics 365 Contact Center offers a robust cloud-based solution that seamlessly integrates customer engagement, communication, and analytics.
Windstream Enterprise CCaaS
This cloud-based Contact Center as a Service (CCaaS) solution empowers agents to engage customers seamlessly across various channels, enhancing flexibility and reducing costs.
tryvium
Transforming contact centers, tryvium harnesses advanced AI, NLP, and Machine Learning to enhance employee experiences, fostering superior customer interactions.
StringeeX
StringeeX offers a cost-effective solution for organizations, eliminating the need for infrastructure and IT personnel.
NICE CXone Mpower
Organizations can automate end-to-end processes, enhancing collaboration between service and back-office teams...
Teloz
Users benefit from real-time notes during calls, personalized insights, and seamless omnichannel support...
Five9
Its reliable, secure, and scalable solutions cater to enterprise contact centers, ensuring optimal performance and...
Pointel DCCM
This intuitive tool enables teams to respond dynamically to challenges, ensuring service level objectives are...
Xima Cloud Contact Center
Employees can engage through voice, chat, email, and social media, enhancing customer interactions...
Smartz Solutions
By combining back-office operations with advanced employee engagement tools, it empowers businesses to enhance customer...
My Country Mobile
With features like AI chatbots, targeted SMS campaigns, and crystal-clear VoIP calls, it enhances customer...
Local Measure Engage
With capabilities like real-time translation and automated workflows, it streamlines operations, reduces handling times, and...
Daktela
Its customizable platform integrates various communication channels and aligns customer data with business systems, fostering...
Top GoTo Contact Center Features
- AI-powered call analytics
- Multichannel communication support
- Simplified admin portal
- Seamless onboarding process
- Customizable dashboards by agent
- Queue call-back options
- Integrated ticketing system
- Advanced call monitoring
- Outbound dialing acceleration
- Pre-recorded voicemail triggers
- Real-time collaboration tools
- Secure device management
- Remote IT asset monitoring
- Flexible business phone system
- Video and chat integration
- Secure client communication
- IT support from anywhere
- Environmental
- social
- and governance focus
- GoTo Partner Program integration
- Actionable customer insights
