HoduCC - Contact Center Software
HoduCC is an advanced contact center software designed to elevate customer interactions and streamline operations. It offers features like automated IVR, VoIP solutions, and predictive dialing, ensuring efficient call management. The platform's built-in CRM enhances customer insights, while its reporting tools help monitor agent performance, ultimately fostering stronger communication and improved customer service.
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Top HoduCC - Contact Center Software Features
- Automated IVR capabilities
- Multi-tenant architecture
- WebRTC-based web-phone
- Outbound call automation
- Preview dialer functionality
- Progressive dialing system
- High-precision speech recognition
- In-built ticketing system
- Custom report generation
- OmniChannel support
- SMS broadcasting functionality
- Agent performance monitoring
- Call recording for all types
- Machine recognition for answering machines
- Seamless audio and video calls
- Comprehensive analytics tools
- Customizable performance forms
- Quick agent onboarding process
- Secure customer conversations
- Enhanced customer outreach strategies.
