Service-Run
Service-Run offers an intuitive helpdesk solution that enhances customer support through collaborative ticketing. It enables users to streamline ticket management by prioritizing, categorizing, and assigning requests efficiently. With a responsive design and user-friendly admin panel, agents can access and resolve tickets seamlessly across devices, ensuring prompt customer communication with automated email notifications.
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Top Service-Run Features
- Collaborative ticketing system
- Customizable ticket categories
- Real-time ticket tracking
- Multi-channel support integration
- Agent performance analytics
- Customer satisfaction surveys
- Automated ticket routing
- SLA management tools
- Knowledge base integration
- User-friendly interface
- Advanced reporting features
- Role-based access control
- Mobile app support
- Bulk ticket management
- Integration with CRM systems
- Ticket escalation protocols
- Predefined response templates
- Support for multiple languages
- Feedback loop mechanism
- Scheduled reporting capabilities
