HarePoint HelpDesk for SharePoint
HarePoint HelpDesk for SharePoint transforms IT support by streamlining user requests through a robust ticketing system, integrating email responses seamlessly. It enhances efficiency with automated notifications, a customizable helpdesk form, and intelligent SLA management. Technicians can utilize quick reply templates and access a knowledge base, ensuring prompt, effective resolutions.
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Top HarePoint HelpDesk for SharePoint Features
- Email-based ticketing system
- Automatic notifications for requests
- Integrated Knowledge Base suggestions
- Quick reply templates
- Automatic request assignment
- Customizable helpdesk form
- Personal task assignment for co-workers
- Dynamic request list management
- SLA rule setup wizard
- Flexible email notification customization
- Detailed reporting features
- User-friendly navigation options
- Mobile-friendly support submission
- Free technical support for one year
- One-time product license fee
- Free trial version available
- Live demo request option
- Video guides for setup
- Customization assistance offered.
